Kenneth Kapton

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Processed prescription orders accurately, ensuring compliance with healthcare regulations and company policies.
• Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Assisted customers with product selection and tire service inquiries.
• Processed sales transactions accurately using POS systems.
• Educated customers on tire maintenance and safety protocols.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.

• Provided product knowledge support to enhance customer understanding and satisfaction.
• Resolved customer inquiries efficiently, enhancing overall customer experience and loyalty.
• Adapted communication style according to diverse clientele backgrounds for better connection and rapport building during calls.

• Oversaw daily store operations, ensuring exceptional customer service and efficient inventory management.
• Supervised staff of 4 sales and delivery personnel.
• Implemented loss prevention strategies, reducing shrinkage through effective monitoring.
• Reconciled past-due accounts recovering approximately $8500 in unpaid or unbilled invoices

• Reorganized all physical inventory, recovering over $5000 of unaccounted items on hand.

• Rated as 2nd top commercial sales associate in 6-store area over 18 months

• Grew commercial customer base by 30%

• Insured accurate inventory levels

• Maintained updated knowledge of parts and new tools or products and obtained ASE Parts Specialist certification

• Served as patrol officer for 7 years, conducting routine patrols, implementing crime prevention strategies, ensuring public safety, and fostering community relations

Served as Detective for general investigations during the final two years of service.

• Received commendations for outstanding service for extra duty assignments due to weather and criminal emergencies

• Attended training seminars covering evidence recovery, interview and interrogation techniques, building entry and search techniques

• Became certified in Active Shooter Response and Terrorism Awareness • Assigned as a team member to Participated in Drug Abuse Resistance Education (DANET) program and PaOCDETF conducting drug interdictions

• Compiled reports and provided court testimony that led to successful convictions of offenders

• Oversaw daily store operations, ensuring adherence to company policies and standards.
• Managed inventory levels, conducting regular stock assessments to maintain product availability.
• Collaborated with management on sales strategies to achieve store goals and objectives.
• Trained new employees and delegated daily tasks and responsibilities.
• Prepared daily business opening and/or closing, reconciled cash, prepared deposits, generated accounting reports, filed invoices or shipping receipts

• Designed woodworking machine tools for consumer and professional markets, enhancing product functionality and user experience
• Received 5 U.S. Patents for successfully marketed products.
• Utilized CAD and FEA software
• Brainstormed with peers and other members of design team to determine enhancements and product features.
• Conducted thorough evaluations of existing products, recommending enhancements that led to improved customer satisfaction rates.

• Supervised and trained 16 skilled employees in production of precision machinery for wire and tube drawing industries

• Operated conventional and CNC machine tools, performed welding (AC/DC arc) and brazing to ensure high-quality output and

• Earned Journeyman accreditation through Pa Dept of Labor and Community College of Allegheny County (CCAC)

• Earned Associate Degree in Mechanical Design Technology (CCAC)
• Trained new employees on equipment operation and safety procedures, enhancing overall workforce competency.