KENNETH MCEACHIN
Lake Wales,FL
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Manager
Menlo Atherton Glass
01.2023 - Current
- Maintain computer and physical filing systems
- Develope and maintain successful relationships with vendors, suppliers and contractors
- Coordinate special projects and manage schedules
- Controlle finances to lower costs and keep business operating within budget
- Manage compliance to keep organization operating within legal and regulatory guidelines
- Use industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Software Support
Storable
09.2021 - Current
- Incident Handling
- Investigate and resolve incidents with no known solution
- Collaborate with other team members to assist them with resolution of incidents
- Accept and retain ownership of requests, provide regular updates to support and /or customers on the status of each request and manage aging of assigned requests
- Assist in training new Technical Support team members.
Customer Service Representative
Winn-Dixie Supermarket
03.2019 - 12.2020
- Consulted with outside parties to resolve discrepancies and create effective solution
- Responded to customer requests for products, services and company information
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Issued receipts and processed refunds, credits, or exchanges
- Handled customer inquiries and suggestions courteously and professionally
- Maintained clean personal appearance, modeled store's outfits when necessary
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
- Fielded diverse customer questions about issues such as available merchandise, current prices and upcoming company changes.
Executive Assistant to the Managing Director
Marine Institute
08.2017 - 07.2018
- Screen and forward calls and took messages
- Booked and coordinated meetings
- Liaise with meeting attendees and prepared materials
- Organize emails, notes, events, meetings, and calls
- Manage conferences and meet registration deadlines
- Input client contacts and update contact lists
- Prepare reports and maintained the filing system
- Managed executive calendars, scheduling meetings and appointments.
Administrative Assistant
Marine Institute
06.2016 - 08.2017
- Offered departmental administrative support
- Handed client correspondence and tracked records to foster office efficiency
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Coached new employees on administrative procedures, company policies and performance standards
- Developed and updated spreadsheets and databases to track, analyze and report on performance
- Tracked inventory and ordered office supplies encouraging cost-effective solutions.
Food Service Worker
McDonald's
08.2012 - 09.2014
- Utilized all machinery and equipment while observing various safety precautions and practices
- Counted cash in register drawer at beginning and end of shift
- Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency
- Consistently provided friendly service to promote better customer engagement
- Assembled food orders while maintaining appropriate portion control
- Promoted customer loyalty by efficiently handling food and service complaints
- Developed and maintained positive relationships with customers to enhance service.
Education
Bachelor of Arts: Business Administration And Management -
Warner University
MBA - Leadership
Southern New Hampshire University
Hooksett, NH06.2025
Skills
- Workflow Optimization
- CRM Software
- Written Communication
- Research and Analysis
- Staff Management
- Customer Service Management
- Managing Operations and Efficiency
- Team Supervision
- Office Management
Certification
- Critical Thinking Skills, American Institute of CPAs - May 2024
- Time Management tips for time crunched professionals, American Institute of CPAs - May 2024
- Leading vs. Managing, American Institute of CPAs - May 2024
- Emotional Intelligence, American Institute of CPAs - June 2024
- Performance Measurement Techniques, American Institute of CPAs - June 2024
- Strategic Analysis: Options and Choices, American Institute of CPAs - July 2024
- Strategic Analysis: Internal Environmental Analysis, American Institute of CPAs - July 2024
- Strategic Analysis: Current Position of the Organization Analysis, American Institute of CPAs - July 2024
- Strategic Analysis: Mission, Vision, and Stakeholders, American Institute of CPAs - July 2024
- Strategic Analysis: External Environmental Analysis, American Institute of CPAs - July 2024
- The Process of Strategy Formulation, American Institute of CPAs - July 2024
- Applying Data Analytics to Business Performance: American Institute of CPAs - August 2024
- Introduction to Data Analytics, American Institute of CPAs - August 2024
- Applying Data Analytics to Financial Planning and Analysis, American Institute of CPAs - August 2024
- Applying Data Analytics to Revenue Analysis, American Institute of CPAs - August 2024
- Microsoft Power BI - Use Power Query to Transform Your Data, American Institute of CPAs - August 2024
- Microsoft Power BI - Go Beyond Pivot Tables with Power Pivot, American Institute of CPAs - August 2024
- Building Your RPA Strategy, American Institute of CPAs - August 2024
- Understanding Robotic Process Automation (RPA), American Institute of CPAs - August 2024
- Preparing for RPA Implementation and Cultural Shift, American Institute of CPAs - August 2024
- Microsoft Power BI - Analyze Your Data with Excel Pivot Tables, American Institute of CPAs - September 2024
- Microsoft Power BI - Create Excel Dashboards for Maximum Impact, American Institute of CPAs - September 2024
Timeline
Office Manager
Menlo Atherton Glass
01.2023 - Current
Software Support
Storable
09.2021 - Current
Customer Service Representative
Winn-Dixie Supermarket
03.2019 - 12.2020
Executive Assistant to the Managing Director
Marine Institute
08.2017 - 07.2018
Administrative Assistant
Marine Institute
06.2016 - 08.2017
Food Service Worker
McDonald's
08.2012 - 09.2014
Bachelor of Arts: Business Administration And Management -
Warner University
MBA - Leadership
Southern New Hampshire University
Similar Profiles
Charles WeberCharles Weber
Volunteer at Menlo Atherton Leadership ProgramVolunteer at Menlo Atherton Leadership Program
Marquise ReidMarquise Reid
Campus Aide at Menlo-Atherton High SchoolCampus Aide at Menlo-Atherton High School
Diego DiazDiego Diaz
Auto Mechanic Technician at Menlo Atherton Auto RepairAuto Mechanic Technician at Menlo Atherton Auto Repair