Kenneth Merrill
Prairie Du Chien,WI
Summary
Accomplished Service Manager specializing in optimizing team performance and enhancing customer experiences. Known for training and development, ensuring compliance with industry standards, and implementing strategic solutions that drive operational success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Residential Termite Sales Inspector
Orkin Pest Control
Dubuque, IA
01.2026 - Current
- Conducted thorough inspections to identify pest issues and recommend appropriate treatment solutions.
- Collaborated with technicians to ensure effective pest control measures were implemented promptly.
- Educated customers on pest prevention strategies and maintenance practices for long-term effectiveness.
- Documented inspection findings and communicated results clearly to clients and team members.
SGT
Iowa Army National Guard
Davenport, IA
07.2017 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed strategic plans to enhance mission readiness and operational effectiveness.
- Conducted risk assessments to ensure safety and compliance during operations.
Service Manager
Orkin Pest Control
Dubuque, IA
03.2024 - 01.2026
- Managed team schedules to optimize service delivery and enhance customer satisfaction.
- Trained new technicians on pest control techniques and safety protocols, improving operational effectiveness.
- Conducted regular quality assurance checks to ensure compliance with industry standards and regulations.
- Resolved customer inquiries and complaints, strengthening client relationships and retention rates.
TC Technician
Orkin Pest Control
Dubuque, IA
04.2019 - 03.2024
- Implemented integrated pest management strategies to enhance service efficiency.
- Analyzed pest control trends to develop targeted solutions for recurring issues in client properties.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Ensured proper equipment maintenance through regular inspections and minor repairs as needed.
Maintenance Technician
Leisure Time Sports Bar, Grill & Bowl
Prairie Du Chien, WI
09.2018 - 04.2019
- Assess repair needs independently, prioritizing tasks to maintain operational efficiency in high-traffic areas.
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
Warehouse Forklift Operator
Cabelas Distribution Center
Prairie Du Chien, WI
01.2018 - 09.2018
- Operated forklifts to transport materials efficiently within a high-volume distribution center.
- Conducted regular inspections and maintenance on forklift equipment to ensure safety compliance.
- Collaborated with team members to streamline loading and unloading processes, enhancing overall productivity.
- Trained new employees on safe forklift operation and warehouse protocols, fostering a culture of safety.
Team Lead
Prairie Industries & Nu-Pak
Prairie Du Chien, WI
05.2015 - 08.2018
- Supervised daily operations, ensuring efficient workflow and adherence to safety standards.
- Trained new team members on operational procedures and best practices.
- Implemented process improvements that enhanced productivity and reduced waste.
- Coordinated resource allocation to optimize production schedules and meet deadlines.
Education
High School Diploma -
Central Community Schools
Elkader, IA01-2014
Skills
- Contract drafting
- Objection handling
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
Certification
- Licensed Pesticide Applicator
- Purdue Certified
- Texas A&M Certified
- AIB Certified
Timeline
Residential Termite Sales Inspector
Orkin Pest Control
01.2026 - Current
Service Manager
Orkin Pest Control
03.2024 - 01.2026
TC Technician
Orkin Pest Control
04.2019 - 03.2024
Maintenance Technician
Leisure Time Sports Bar, Grill & Bowl
09.2018 - 04.2019
Warehouse Forklift Operator
Cabelas Distribution Center
01.2018 - 09.2018
SGT
Iowa Army National Guard
07.2017 - Current
Team Lead
Prairie Industries & Nu-Pak
05.2015 - 08.2018
High School Diploma -
Central Community Schools