Overview
Work History
Education
Recognized /Excellent Customer Service
Timeline
Generic

Kenneth Norels

Euless

Overview

10
10
years of professional experience

Work History

Customer Service Airline Gate Agent

Envoy Airlines
11.2024 - Current
  • Sold, printed and reissued available tickets to customers at check-in.
  • Assisted customers with ticketing and baggage check-in requirements.
  • Tagged and transferred baggage from scales to designated conveyor belt.
  • Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
  • Managed passenger check-in by verifying customers' travel documentation.
  • Communicated with site personnel by relaying information via radio calls.
  • Monitored gate areas and addressed security situations with management.
  • Disbursed and recorded appropriate gate passes.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

Customer Service Gate Agent

Delta Air Lines, Hartsfield Jackson International Airport
08.2022 - 07.2024
  • Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
  • Managed passenger check-in by verifying customers' travel documentation.
  • Tagged and transferred baggage from scales to designated conveyor belt.
  • Sold, printed and reissued available tickets to customers at check-in.
  • Assisted customers with ticketing and baggage check-in requirements.
  • Monitored gate areas and addressed security situations with management.
  • Disbursed and recorded appropriate gate passes.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Wheelchair Agent

Delta Global Services
06.2017 - 04.2022
  • Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
  • Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
  • Accepted passenger luggage and created and affixed bag labels to guarantee proper delivery.
  • Transported over [Number] passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.

Aircraft Cleaner

ABM Industries
02.2015 - 11.2017
  • Cleaned aircraft's cockpit and replaced headsets as instructed.
  • Safely used chemicals and other cleaning equipment.
  • Verified delivered supplies against requisition paperwork and documented discrepancies.
  • Accurately stocked aircraft inventory.
  • Maintained, cleaned and sanitized interior of aircraft.

Education

High School Diploma -

South Shore High School
1955 E. 75th. St. Chicago, IL 60649
06-1986

Recognized /Excellent Customer Service

Article published on companies Website,  regarding exceptional customer service 

Timeline

Customer Service Airline Gate Agent

Envoy Airlines
11.2024 - Current

Customer Service Gate Agent

Delta Air Lines, Hartsfield Jackson International Airport
08.2022 - 07.2024

Wheelchair Agent

Delta Global Services
06.2017 - 04.2022

Aircraft Cleaner

ABM Industries
02.2015 - 11.2017

High School Diploma -

South Shore High School

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Kenneth Norels