Kenneth Poole

• Consulted with various industries on Organizational Change Management (OCM) training and design.
• Provided job analysis in line with instructional design principles for successful mentoring.
• Developed thorough design documents and training plans utilizing effective instructional methods.
• Consulted with clients to define program development and instructional design needs.
• Developed course outlines, documentation and assessment strategies to maintain instructional design direction.
• Delivered coaching, training and mentoring to course developers and instructors to boost confidence and understanding of materials.

• Orchestrated cross-functional meetings to coordinate change management strategy implementation across divisional leadership roles.
• Proactively developed and proposed changes increasing productivity, compliance and other positive indicator metrics.
• Developed and delivered change management support documentation and manuals.
• Conducted both Instructor Lead Training (ILT) and Train-the-Trainer (T-T-T) sessions.
• Helped in the development of web-based solutions and Fluency activities.
• Identified and communicated potential risks associated with proposed changes, illustrating possible remedial and preventatives measures.
• Acted as primary point of contact for third-party vendors involved in major operational changes to coordinate with external personnel.
• Leveraged on-site observation and personal interviews to identify team and individual strengths.
• Participated in high-level change management strategic planning, incorporating input from stakeholders, internal support staff and external factors.
  

• Lead team in the Development of Pennsylvania's Sate Child Protection on-line training, implementation, and testing.
• Worked with cross-functional teams, vendors, legislators and social workers to implement the Change Management strategies of the training.
• Utilized recorded data to implement actionable curriculum improvements.
• Assisted in development and adjustment current curriculum and implemented changes management strategies to adopt new curriculum.
• Worked with cross-functional teams in the developed distance learning tools and curriculum and supported faculty with implementation.

• Implemented Learning University for data resources.
• Designed course materials and supported organizational change and implementation of new learning solutions.
• Created curricula, research topics and conceptualized course format, subject matter and presentation.
• Assisted in development and adjustment of critical processes and workflows.
• Delivered instruction to adult learners in variety of fields on leadership development, professional writing, business communication and delivery of proposals and presentations.
• Mentored and tutored individual students needing additional help.

Emphasis on designing and implementing frictionless service interactions that drive customer satisfaction and brand experience.