Kenneth Robinson
Galax,VA
Summary
Dynamic professional with extensive experience in customer service and team leadership at Aunt Beas. Proven ability to enhance customer satisfaction through effective decision-making and staff training. Recognized for maintaining accurate cash handling and fostering a positive work environment, contributing to improved operational efficiency and loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Grayson County Public Schools
08.2018 - 05.2020
- Implemented lesson plans to facilitate student learning in diverse classroom settings.
- Adapted instructional strategies to meet varying student needs and learning styles.
- Maintained classroom management to ensure a productive learning environment.
- Collaborated with permanent teachers to support curriculum goals and educational standards.
- Provided individualized support to students, enhancing their academic performance and confidence.
- Assessed student progress through informal evaluations and provided constructive feedback.
- Fostered positive relationships with students, promoting a supportive and inclusive classroom culture.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
Cashier
Aunt Beas
09.2018 - 05.2023
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Maintained cleanliness and organization of checkout area to promote safety and efficiency.
- Collaborated with team members to manage inventory levels and stock shelves effectively.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Monitored product expiration dates, reducing waste through proactive management practices.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Assistant Manager
Aunt Beas
05.2023 - 09.2025
- Assisted in daily operations, ensuring efficient workflow and customer satisfaction.
- Trained new staff on company policies and operational procedures.
- Implemented inventory management practices to reduce waste and improve stock accuracy.
- Conducted regular quality checks to maintain product standards and service excellence.
- Analyzed customer feedback to identify areas for service improvement and increased loyalty.
- Supported management in strategic planning efforts to achieve business objectives effectively.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
Bachelor Of Science - Psychology
Old Dominion University
Norfolk, Virginia, VA08.2023
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Staff training and development
- Goal setting
- Staff management
- Employee scheduling
Certification
Microsoft Office Specialist (MOS)
Timeline
Assistant Manager
Aunt Beas
05.2023 - 09.2025
Cashier
Aunt Beas
09.2018 - 05.2023
Substitute Teacher
Grayson County Public Schools
08.2018 - 05.2020
Bachelor Of Science - Psychology
Old Dominion University