KENNETH ROCHE
Clermont,FL
Summary
Motivated worker experienced in the restaurant industry. Proven track record of providing excellent customer service, ensuring all orders are served timely and accurately. Skilled in multitasking and problem-solving while maintaining a positive attitude in a fast-paced environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bartender
Paradiso Grande Resort
Orlando , FL
05.2024 - Current
- Prepared alcoholic and non-alcoholic beverages for guests in accordance with standard recipes.
- Greeted customers warmly upon entrance to the pool bar.
- Maintained cleanliness and sanitation of bar area, equipment, and glassware.
Server / Bartender
PB Cath
Palm Beach, FL
11.2012 - 06.2014
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Bartneder
Club NY
West Palm Beach, FL
12.2012 - 11.2013
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
Server / Bartender
The Cottage
Lake Worth, FL
10.2010 - 10.2012
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
Education
Management in Finance -
College of Staten Island
06.2001
Skills
- Guest Relations Management
- Order Accuracy
- High-Volume Dining
- Suggestive Selling
- Sales Expertise
Certification
- NMLS
- 1025160
Additional Information
Used focus and memorization skills to keep track of tables and remember orders.
Roles And Responsibilities
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Showcased competence in helping maintain the overall atmosphere of the bar by engaging customers through conversations.
- Exhibited competency in operating cash registers, POS systems, and credit card machines.
- Developed a thorough understanding of mixology and bar management techniques.
- Display capability to work under pressure while multitasking during busy hours.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Processed payments and completed register transactions accurately.
Personal Information
Title: RESTAURANT SERVER
References
References available upon request
Timeline
Bartender
Paradiso Grande Resort
05.2024 - Current
Bartneder
Club NY
12.2012 - 11.2013
Server / Bartender
PB Cath
11.2012 - 06.2014
Server / Bartender
The Cottage
10.2010 - 10.2012
Management in Finance -
College of Staten Island
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