Kenneth Sambo
New Orleans,LA
Summary
Dynamic professional with experience as a Rideshare Driver at Uber, excelling in customer service and effective communication. Proven ability to enhance customer satisfaction through empathetic interactions and excellent navigation skills. Recognized for maximizing productivity and fostering strong relationships, ensuring a positive experience for all passengers and clients.
Overview
18
18
years of professional experience
Work History
Rideshare Driver
Uber And Lyft
08.2020 - 08.2025
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Expanded knowledge of local attractions and points of interest to better assist passengers with recommendations or directions when requested.
Merchandise Pickup Associate
Sears Roebuck Company
10.2007 - 05.2020
- Enhanced customer satisfaction by efficiently processing merchandise pickup orders.
- Ensured product availability by closely monitoring inventory levels and communicating discrepancies to management.
- Maximized productivity through effective time management strategies while juggling multiple tasks simultaneously.
- Expedited order fulfillment by effectively coordinating with sales floor staff and inventory teams.
- Developed strong rapport with customers and created positive impression of business.
Education
No Degree - Marketing
Northwestern State University of Louisiana
Natchitoches, LA08-1994
Skills
- Schedule management
- Excellent navigation
- Customer service
- Vehicle maintenance
- Effective communication skills
- Experience in providing individuals with empathy
Timeline
Rideshare Driver
Uber And Lyft
08.2020 - 08.2025
Merchandise Pickup Associate
Sears Roebuck Company
10.2007 - 05.2020
No Degree - Marketing
Northwestern State University of Louisiana
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