Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenneth Shin

Brooklyn,NY

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

12
12
years of professional experience

Work History

Sales Associate

Uniqlo – Hudson Yards
09.2024 - Current
  • Work in a team environment and assist employees on other teams.
  • Assist customers and answer any inquiries they may have.
  • Tidy, organize, maintain, rank merchandise and storefront.
  • Assist inventory deliveries and replenish products to the floor.

General Manager

Humble Thread
07.2017 - 12.2022
  • Main liaison between the seamstress and customer.
  • Handled phone duties for a minimum of 20-30 customers daily.
  • Maintained computers when necessary and resolve any tech issues.
  • Recorded daily transactions and resolved any discrepancies.
  • Handled scheduling for the seamstress.

Front Desk / Assistant

Level Group Ltd.
05.2017 - 07.2017
  • Recorded daily transactions with QuickBooks for a roster of clients.
  • Worked within a team to handle client inquiries and tax documents.
  • Main point of contact for clients and front desk duties.

POS Supervisor

Club Monaco
07.2013 - 04.2014
  • Managed heavy phone duties.
  • Audited sales logs and identified discrepancies in cash logs.
  • Worked in a team to assist customers and helped audit inventory.
  • Assisted customers in a courteous and professional manner.

Education

Software Engineer Immersive -

General Assembly
04.2023

B.S. - Music

Northeastern University
Boston, MA
07.2013

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Decision-making
  • Cash handling expertise
  • Listening skills
  • Excellent people skills

Timeline

Sales Associate

Uniqlo – Hudson Yards
09.2024 - Current

General Manager

Humble Thread
07.2017 - 12.2022

Front Desk / Assistant

Level Group Ltd.
05.2017 - 07.2017

POS Supervisor

Club Monaco
07.2013 - 04.2014

B.S. - Music

Northeastern University

Software Engineer Immersive -

General Assembly

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