Kenneth Smith Jr
Metairie,LA
Summary
Tech-savvy innovator, looking for hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Rideshare Driver
Uber, Uber Eats, Lyft
2016.04 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
- Assisted riders with special needs or accessibility requirements, ensuring their comfort throughout the journey.
- Resolved conflicts professionally, addressing any passenger concerns or issues calmly and effectively.
Electrician Journeyman Assistant
Premium Technology Llc
2021.05 - 2022.01
- Responsible for reporting, troubleshooting, and preventing electrical problems daily.
- Efficiently and effectively installed electrical equipment and material to complete assigned tasks.
- Installed and / or replaced electrical circuits indoors and outdoors.
- Troubleshoot electrical circuits and determine what measures need to be taken.
- Maintained safe working conditions with use of proper PPE (Personal Protective Equipment) at all times.
- Performed semi-skilled and unskilled laboring duties related to the installation, maintenance and repair of a wide variety of electrical systems and equipment
Order Fulfillment Associate
Intralox
2012.05 - 2017.10
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Operated standing and sitting reach lifts/ forklifts while strapped to a safety harness.
Education
No Degree - Business Administration And Management
Southern University At New Orleans
New Orleans, LASkills
- Schedule Management
- Excellent navigation
- Patience and understanding
- Customer Service
- Customer Engagement
- Dependable and Trustworthy
- Effective communication skills
- Safety Equipment Verification
- Attention to Detail
- Equipment Operation
Certification
- Texas Department of Insurance - Adjuster - All lines
- State Farm - Policy
- State Farm - Auto Certification
- State Farm - Estimatics
Timeline
Electrician Journeyman Assistant
Premium Technology Llc
2021.05 - 2022.01
Rideshare Driver
Uber, Uber Eats, Lyft
2016.04 - Current
Order Fulfillment Associate
Intralox
2012.05 - 2017.10
No Degree - Business Administration And Management
Southern University At New Orleans
- Texas Department of Insurance - Adjuster - All lines
- State Farm - Policy
- State Farm - Auto Certification
- State Farm - Estimatics
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