Summary
Work History
Education
Skills
Timeline
OperationsManager

KENNETH WEBSTER

Loganville,GA

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Work History

Operations Manager

ECA Gate & Lock
Duluth, GA
07.2021 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised 3 processes to boost long-term business success and increase profit levels 25%

Shift Supervisor

Panera Bread
Loganville, GA
01.2017 - 01.2021
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered successful training to more than 30 employees during tenure, educating on successful work processes and productivity strategies

Retention Agent

Comcast
Liberty Lake, WA
01.2016 - 08.2016
  • Utilized knowledge of customer experience to create specialized plans for customer retention.
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
  • Reviewed successes and failures to learn from previous mistakes.
  • Made 60 sales calls weekly to existing and new customers for business growth

Aircraft Hydraulic Systems Craftsman

United States Air Force, USAF
Spokane, WA
11.2006 - 01.2016
  • Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety at all times.
  • Recorded maintenance actions in aircraft logbooks.
  • Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions and mechanical flight controls.
  • Documented all inspection and maintenance actions in aircraft forms, IMDS and FERMS

Education

Bachelor’s Degree - Management of Information Systems, Business Administration

Eastern Washington University
Cheney, WA
03.2020

Skills

  • Inventory Management
  • Staff Management
  • Planning and Implementation
  • Staff Training
  • Focus and Follow-Through
  • Greet Guests

Timeline

Operations Manager

ECA Gate & Lock
07.2021 - Current

Shift Supervisor

Panera Bread
01.2017 - 01.2021

Retention Agent

Comcast
01.2016 - 08.2016

Aircraft Hydraulic Systems Craftsman

United States Air Force, USAF
11.2006 - 01.2016

Bachelor’s Degree - Management of Information Systems, Business Administration

Eastern Washington University

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KENNETH WEBSTER