Kenneth Zei
Racine
Summary
Proactive and personable manager with over 10 years of experience. Immersed in sales growth, continuous team development, customer engagement and working under pressure. Desires to grow the company's success in all areas while pursuing higher responsibility positions.
Overview
12
12
years of professional experience
Work History
Site Manager
Tsunami Express Car Wash
11.2023 - Current
- Increased return customer sales by 46% vs YTD.
- Interviewed, hired, and trained new workers.
- Always available to handle any employee or customer questions.
- Cultivated team-oriented environment, encouraging open communication and collaboration among staff.
- Improved team productivity with coaching and performance monitoring.
- Adjusted employee schedules based on customer needs.
Team Lead Manager
Walmart
04.2023 - 09.2023
- Help customers sign in for service on their vehicles and help with any concerns they have.
- Led team of service technicians with co-manager sharing responsibilities.
- Together we staff, write schedules and maintain our facility for safety and organization.
- Make sure customers' vehicles are given their maintenance to company policy by our technicians.
- Build, manage, and develop a diverse team comprised of 14 associates, provide coaching and mentorship, conduct performance evaluations, and establish inclusive work cultures.
Store Manager
Advance Auto Parts
07.2022 - 04.2023
- Tracked weekly sales and returns to generate an action plan that increased sales by 8% vs the previous year to date consistently.
- Created schedules and monitored payroll to remain within budget.
- Taught alertness and security tactics to reduce theft
Built and maintained customer relationships through effective account management. - Delivered exceptional client experiences through hands-on leadership of associates and managers
Store Manager
O'Reilly Auto Parts
05.2020 - 06.2022
- Controlled risks by participating in corporate compliance visits and adhering to policies.
- Administered employee discipline through verbal and written warnings.
- Complied with company policies and government regulations to prevent and detect rule violations and protect the company.
- Delegate tasks to properly trained associates to ensure timely and accurate completion.
- Confer with company leadership to develop methods and procedures to increase my store sales by 11% and expanded store market share by 5% vs the previous year to date.
Assistant Manager
Speedway LLC
04.2017 - 01.2020
- Inventory stock and reorder when inventory drops to a specified level.
- Establish and implement policies, goals, and objectives that met sales goals for 10 consecutive months.
- Instructed staff on how to handle difficult and complicated sales.
- Hire, train, and evaluate personnel in various positions,
promoting or firing when appropriate. - Direct and supervise employees engaged in sales, inventorytaking, reconciling cash receipts, and in performing services for customers.
Manager
Noodles and Company
08.2012 - 05.2015
- Meet with area managers to stay informed of changes affecting operations.
- Led team meetings and one-on-one coaching sessions to continuously improve performance and consistency.
- Resolve customer complaints regarding unfavorable services provided.
- Inspect work areas to ensure conformance to established standards in areas such as cleanliness and safety.
Education
No Degree - General Studies
Gateway Technical College
High School Diploma - General Studies
Antioch Community High School
Antioch, Illinois06.2007
Skills
- Customer Service
- Embrace Change
- Training and Development
- Industrious
- Problem Solving
- Managing Operations and Efficiency
- Collaboration
- Interpersonal
- Flexibility and Adaptability
References
- Brian Wilson, Co-worker / Subordinate, 04/01/17, 04/01/22, 2625839188
- Zac Welker, Manager, 05/01/17, 07/01/19, 2629146146
Hobbies and Interests
- Spending time with family and friends
- Learning communication skills
- Building computers
- Maintaining my house and cars
- Watching hockey
Timeline
Site Manager
Tsunami Express Car Wash
11.2023 - Current
Team Lead Manager
Walmart
04.2023 - 09.2023
Store Manager
Advance Auto Parts
07.2022 - 04.2023
Store Manager
O'Reilly Auto Parts
05.2020 - 06.2022
Assistant Manager
Speedway LLC
04.2017 - 01.2020
Manager
Noodles and Company
08.2012 - 05.2015
No Degree - General Studies
Gateway Technical College
High School Diploma - General Studies
Antioch Community High School
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