Kenneth Zei
Racine
Summary
Dynamic sales manager recognized for driving a 20% increase in membership sales and boosting return customer sales by 46%. Committed to cultivating a high-performing team culture that prioritizes customer loyalty and collective success.
Overview
14
14
years of professional experience
Work History
Site Manager
Jilly's Car Wash
Glendale
02.2026 - Current
- Achieved 20% increase in membership sales, consistently surpassing company goals.
- Grew membership totals by 15% year-to-date, contributing to overall revenue growth.
- Led staff motivation and development initiatives, fostering an environment for achieving results.
- Prepared budgets and monitored expenses to stay within allocated limits.
- Kept detailed progress records to hit strict deadlines and adjust plans.
Site Manager
Tsunami Express Car Wash
Racine
11.2023 - 02.2026
- Increased return customer sales by 46% vs YTD.
- Interviewed, hired, and trained new workers.
- Improved team productivity with coaching and performance monitoring.
- Cultivated team-oriented environment, encouraging open communication and collaboration among staff.
- Adjusted employee schedules based on customer needs.
- Provided immediate support for employee and customer questions.
Team Lead Manager
Walmart
04.2023 - 11.2023
- Build, manage, and develop a diverse team comprised of 14 associates, provide coaching and mentorship, conduct performance evaluations, and establish inclusive work cultures.
- Co-led team with co-manager to optimize performance and uphold service quality standards.
- Together we staff, write schedules and maintain our facility for safety and organization.
- Oversaw maintenance of customers' vehicles by technicians, ensuring adherence to company policy.
- Assisted customers with vehicle service sign-in and addressed concerns to enhance customer satisfaction.
Store Manager
Advance Auto Parts
07.2022 - 04.2023
- Tracked weekly sales and returns to develop action plan, resulting in 8% sales increase vs previous year to date.
- Created schedules and monitored payroll to remain within budget.
- Taught alertness and security tactics to reduce theft
Built and maintained customer relationships through effective account management. - Delivered exceptional client experiences through hands-on leadership of associates and managers
Store Manager
O'Reilly Auto Parts
05.2020 - 06.2022
- Conferred with company leadership to develop strategies that increased store sales by 11% and expanded market share by 5% year-to-date.
- Delegated tasks to trained associates, ensuring timely and accurate completion of store operations.
- Administered employee discipline via verbal and written warnings, fostering a compliant and accountable work environment.
- Complied with company policies and government regulations to prevent and detect rule violations and protect the company.
- Controlled risks by participating in corporate compliance visits and adhering to policies.
Assistant Manager
Speedway LLC
04.2017 - 01.2020
- Established and implemented policies and objectives that consistently achieved sales goals for 10 consecutive months.
- Direct and supervise employees engaged in sales, inventory taking, reconciling cash receipts, and in performing services for customers.
- Instructed staff on strategies for effectively managing difficult sales situations.
- Hire, train, and evaluate personnel in various positions,
promoting or firing when appropriate. - Direct and supervise employees engaged in sales, inventorytaking, reconciling cash receipts, and in performing services for customers.
Manager
Noodles and Company
08.2012 - 05.2015
- Led team meetings and one-on-one coaching sessions to continuously improve performance and consistency.
- Resolved customer complaints to enhance satisfaction and improve service quality.
- Met with area managers to understand changes affecting operations and address potential impacts.
- Inspected work areas to ensure compliance with cleanliness and safety standards.
Education
High School Diploma - General Studies
Antioch Community High School
Antioch, Illinois06-2007
Some College (No Degree) - General Studies
Gateway Technical College
Kenosha, WISkills
- Customer Service
- Training and Development
- Industrious
- Problem Solving
- Operations management
- Collaboration
- Operational planning
- Interpersonal
- Flexibility and Adaptability
- Sales forecasting
- Analytical thinking
Hobbies and Interests
- Spending time with family and friends
- Learning communication skills
- Building computers
- Maintaining my house and cars
- Watching hockey
References
- Brian Wilson, Co-worker / Subordinate, 04/01/17, 04/01/22, 262-583-9188
- Zac Welker, Manager, 05/01/17, 07/01/19, 262-914-6146
Accomplishments
- Rookie Manager of the year - 2024
- Manager of the year - 2025
- Top Membership Growth, Q1 - 2026
- Perfect Audit, Q1 - 2026
Affiliations
- Friends of the Chicago River - 2006 - Current
- Chicago Blackhawks (NHL)
Timeline
Site Manager
Jilly's Car Wash
02.2026 - Current
Site Manager
Tsunami Express Car Wash
11.2023 - 02.2026
Team Lead Manager
Walmart
04.2023 - 11.2023
Store Manager
Advance Auto Parts
07.2022 - 04.2023
Store Manager
O'Reilly Auto Parts
05.2020 - 06.2022
Assistant Manager
Speedway LLC
04.2017 - 01.2020
Manager
Noodles and Company
08.2012 - 05.2015
High School Diploma - General Studies
Antioch Community High School
Some College (No Degree) - General Studies
Gateway Technical College