Kenneth Bull
Newaygo,MI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Assistant Manager
The Falls At Barber Creek - Golf Course
2018.05 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake, increasing accuracy, and reducing discrepancies.
- Offered assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Busboy
Smugglers Cove - Restaurant
2017.04 - 2017.08
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked well in diverse team settings by partnering with others to complete tasks.
Education
No Degree - Business Administration
Grand Valley State University
Allendale, MI05.2024
High School Diploma -
Newaygo High School
Newaygo, MI05.2021
Skills
- Customer Relations
- Staff Training
- Avid Pro Tools
- Staff Development
- Customer Relationship Management
- Staff Supervision
- Staff Management
- Shift Coverage
- Customer Service and Satisfaction
Timeline
Assistant Manager
The Falls At Barber Creek - Golf Course
2018.05 - Current
Busboy
Smugglers Cove - Restaurant
2017.04 - 2017.08
No Degree - Business Administration
Grand Valley State University
High School Diploma -
Newaygo High School
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