Summary
Overview
Work History
Education
Timeline
Generic

Kenni McIntosh

Petersburg

Summary

Compassionate professional with strong customer care skills in medical administration. Experienced in scheduling, insurance verification, and patient support, consistently ensuring a positive experience for patients. Over 20 years of medical office experience

Overview

21
21
years of professional experience

Work History

Senior Care Navigator

Ascension Health Care
Remote
10.2024 - 09.2025

Scheduled office appointments as well as cardiac testing.

Answered incoming calls to assist patients with questions, scheduling and directions

Entered and updated demographic information as well as insurance coverage

Provided excellent customer care with compassion, politeness and friendliness

Care Coordinator

Maury Regional Medical Group
Lewisburg, TN
09.2009 - 10.2024

Over my fifteen years at this location I covered many duties including:

Checking patients in and out for treatment

Answering multi line phones

Entering and updating demographics

Capturing insurance coverage and verifying benefits as needed

Scheduling office appointments

Sending referrals to specialty clinics

Collecting copays and payments

Medical record updates and organization

Experience in both Microsoft Word and Excel

Providing excellent patient care with friendliness and profressionalism

Patient Service Representative 3

Vanderbilt Medical Center
Franklin, TN
08.2004 - 09.2009

Patient check in and check out

Answering multi line phones

Collecting and updating demographic information

Collecting co pays and payments

Scheduling office appointments and imaging tests

Medical record updates, scanning and organization

Collecting and verifying insurance coverage

Providing excellent patient care with professionialism, compassion and friendliness

Education

High School Diploma -

International Coorespondance School
Remote

Timeline

Senior Care Navigator

Ascension Health Care
10.2024 - 09.2025

Care Coordinator

Maury Regional Medical Group
09.2009 - 10.2024

Patient Service Representative 3

Vanderbilt Medical Center
08.2004 - 09.2009

High School Diploma -

International Coorespondance School
Kenni McIntosh