Kennia Toledo Lopez
Austin
Summary
Dynamic professional, excelling in customer service, and appointment scheduling. Adept at conflict resolution and inventory management, I consistently enhanced client satisfaction and streamlined operations. My strong communication skills and time management abilities ensure a welcoming environment and efficient service delivery.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Maximum FX Salon
Austin
10.2022 - Current
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed the schedule by booking appointments, providing time management skills, and doing routine inventory counts to satisfactorily order product needs every week.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided excellent customer service by responding quickly to inquiries via phone, email, or in person, in a professional manner.
Special Education Teacher Assistant
Austin ISD: Casis Elementary
Austin
10.2023 - 05.2024
- Assisted with the management of student behaviors in the classroom setting using de-escalation strategies.
- Worked one-on-one with students who required additional assistance understanding material or completing assignments.
- Assisted in the implementation of individualized education plans for special needs students and observed students during lessons to ensure they were receiving instruction at their appropriate level.
- Assisted with physical care needs such as feeding or toileting when necessary.
Education
High School Diploma -
Akins Early College HS
Austin, TX06-2021
Bachelor of Science - Nursing
Austin Community College
Austin, TXSkills
- Customer service
- Appointment scheduling
- Inventory management
- Conflict resolution
- Communication skills
- Time management
Languages
Spanish
Native/ Bilingual
Timeline
Special Education Teacher Assistant
Austin ISD: Casis Elementary
10.2023 - 05.2024
Front Desk Receptionist
Maximum FX Salon
10.2022 - Current
High School Diploma -
Akins Early College HS
Bachelor of Science - Nursing
Austin Community College
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