Open To Work
Kennthy Armstrong
Pflugerville,TX
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work History
Front Desk Agent
AC Marriott Hotel
Austin, Tx
02.2025 - 12.2025
- Greeted guests warmly and assisted with check-in and check-out processes.
- Managed reservations using hotel property management systems effectively.
- Addressed guest inquiries and resolved concerns promptly and professionally.
- Provided information about local attractions and hotel amenities enthusiastically.
Front Desk Associate
aloft hotel/ Element Hotel
Round Rock, TX
09.2018 - 11.2021
- Responsible for both hotel's front desks within a fast-paced environment which included several interruptions and distractions handling the guests with check-in and check-out, ensuring guest satisfaction by handling all customer complaints, and maintaining the switchboard { which received a high level of phone calls}
- Communicate and interact effectively with the guest and outside vendors which on several occasions required assisting unloading and stocky inventory.
License and Permit Specialist III
Texas Department of Public Safety
Austin, TX
06.2008 - 11.2021
- Performs rotational assignments to process and review applications in the following programs: Concealed, Handguns, Metal Registration, Controlled Substances Registration, Private Security, and Vehicle Inspection.
- Researches information to resolve customer service problems.
- Perform customer service duties via phone, general office, and data entry procedures related to the departmental database: Operate a personal computer and enter data by the use of a keyboard and several software systems to record information, while maintaining a continued production work level.
- Perform work using multiple database programs while referring to a mainframe program.
- Receive, interpret, and enter data from documents received from the general public.
- Responsible for error resolution on incomplete documents and forms.
- Receive and respond to incoming faxes, and emails to assist customers.
- Handling high call volumes in an efficient and gratifying manner.
- Daily, mail out correspondences for incomplete applications, while ensuring correct grammar, punctuation, and spelling are applied.
- Receive and distribute incoming mail, accordingly, while verifying correct codes and dollar amounts are applied to each piece of mail.
- Prepare incoming fingerprint cards to be forwarded to the Federal Bureau of Investigations (FBI) and the Department of Public Safety.
- Assist customers in the front lobby with any questions and concerns about their Private Security License.
- Maintains records associated with license, permit, and registration applications, fee payments, and violations, and completes necessary procedures to approve or deny applications.
- Remain calm under the pressure of court testimony if required.
- Voted employee of the year 2011,12,13,&14 for being mentioned in DPS News Letter for outstanding Customer Services.
- Skills Used: Great communication verbal, email & phone, Great Customer service, and training, Oversees the examination of permits, licenses, applications, and records to ensure compliance with code and licensing requirements during the inspection process.
- Ensures the collection of fees according to departmental procedures.
- Conduct licensing examinations.
- Knowledge of the basics for Private Security, Concealed Hand Guns, Controlled Substances federal and state laws, rules, regulations, standards, and procedures governing regulated programs.
- Demonstrate an ability to exercise poise, tact, diplomacy, and an ability to establish and maintain positive, working/professional relationships with internal/external customers.
- Demonstrate an ability to responsibly handle sensitive and confidential information and situations, and adhere to applicable laws/statutes/policies related to access, maintenance, and dissemination of information.
- Demonstrated proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Front Desk Agent/Night Auditor
Homewood Suites by Hilton
Austin, TX
11.2015 - 12.2018
- Responsible for front desk operation within a fast-paced environment which includes several interruptions and distractions handling the guests with their checking in and out.
- Ensure guest satisfaction by handling all customer's complaints.
- Maintaining the switchboard { which receives a high level of phone calls}.
- Communicate and interact effectively with the guests and outside vendors which on several occasions required assisting with unloading and stocky inventory.
- Responsible for property night audit operations by the hotel's standards which includes generating reports and processing and processing accounts receivable and payable invoices.
- Filing {which includes alphabetizing and labeling folders}.
- Reconciling complex daily logs and conducting vendor account research while handling guest requests or complaints throughout the night.
- Skills Used: Cash Handling, Great Customer Service to stand Long Periods Able to work Holidays. Easy to get along with.
Front Desk Agent/Night Auditor
Hilton Garden Inn Hotel
Austin, TX
06.2005 - 12.2009
- Responsible for front desk operation within a fast-paced environment which includes several interruptions and distractions handling the guests with their checking in and out.
- Ensure guest satisfaction by handling all customer's complaints.
- Maintaining the switchboard { which receives a high level of phone calls}.
- Communicate and interact effectively with the guests and outside vendors which on several occasions required assisting with unloading and stocky inventory.
- Responsible for property night audit operations by the hotel's standards which include generating reports and processing and processing accounts receivable and payable invoices.
- Filing {which includes alphabetizing and labeling folders}.
- Reconciling complex daily logs and conducting vendor account research while handling guest requests or complaints throughout the night.
- Accomplishments: Awarded Twice for Outstanding Customer Services...
- Skills Used: Cash Handling, Great Customer Service, Able to stand Long periods... Able to work Holidays. Easy to get along with.
Front Desk Clerk
The Adjuant Generals Department
Austin, TX
08.2003 - 12.2005
- Assistant to the General Manager of the Billets Department.
- Responsibilities Directed customer service, developed and maintained knowledge of Billet's department, and Handled customer complaints.
- Ensured efficient and productive operations of Billets, front desk procedures, filing, typing, and close audit of daily receipts.
- Skills Used: Cash Handling, Customer Services
General Manager
EXTENDED STAY AMERICA
Austin, TX
09.2000 - 08.2003
- Responsible for the entire hotel operation within a fast-paced environment which includes several interruptions and distractions handling the guests with their checking in and out.
- Ensure guest satisfaction by handling all customer's complaints.
- Maintaining the switchboard { which receives a high level of phone calls}.
- Communicate and interact effectively with the guests and outside vendors which on several occasions required assisting with unloading and stocky inventory.
- Responsible for property accounting operations by the hotel's standards which includes generating reports and processing and processing accounts receivable and payable invoices.
- Filing {which includes alphabetizing and labeling folders}.
- Reconciling complex daily logs and conducting vendor account research while handling guest requests or complaints throughout the night.
- Coordinate all administrative activities including posting job opportunities, contacting prospective candidates, and arranging interview schedules.
- Responsible for the maintenance and upkeep of the company's resume database.
- Assigned research activities for various projects to enhance our overall operations.
- Accomplishments: Opened two Extended Stays Setup and trained employees.
Education
High school diploma -
Suwannee High School
Live Oak, FL 08.1984 - 06.1988
Skills
- Night Audit
- Guest Services
- Security
- Front Desk
- Typing
- Financial Report Writing
- Accounts Receivable
- Cash Handling
Personal Information
Work Permit: Authorized to work in the US for any employer
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
Front Desk Agent
AC Marriott Hotel
02.2025 - 12.2025
Front Desk Associate
aloft hotel/ Element Hotel
09.2018 - 11.2021
Front Desk Agent/Night Auditor
Homewood Suites by Hilton
11.2015 - 12.2018
License and Permit Specialist III
Texas Department of Public Safety
06.2008 - 11.2021
Front Desk Agent/Night Auditor
Hilton Garden Inn Hotel
06.2005 - 12.2009
Front Desk Clerk
The Adjuant Generals Department
08.2003 - 12.2005
General Manager
EXTENDED STAY AMERICA
09.2000 - 08.2003
High school diploma -
Suwannee High School
08.1984 - 06.1988