KENNY GUTIERREZ
SERVER/RUNNER. IT TECH
Queens,New York
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
11
11
years of professional experience
2
2
Certifications
2
2
Languages
Work History
IT Technician
Cima Solutions LLC, Telaid, Granite And Mycrosscom
03.2022 - 12.2023
- Configurations of systems CCTV and Servers. Assisted in the design and implementation of network infrastructure, including switches, routers, and firewalls. Assemble network racks and installed all Cisco, Meraki, Aruba, Trendnet, and Netgear as well as firewalls and access points.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Increased cybersecurity measures by conducting regular vulnerability assessments and applying critical patches as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured and tested new software and hardware.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
VIP Cocktail Server
Provocateur Night Club
01.2019 - 08.2020
- Maintained accuracy and efficiency when processing sales transactions.
- Answered customers' questions, recommended items, and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Soccer Coach
ISLAS MALVINAS
09.2016 - 12.2018
- Established strong relationships with local media outlets to enhance program''s visibility and attract potential players or sponsors.
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Facilitated connections between graduating high school athletes interested in pursuing collegiate soccer careers and college coaches.
- Maintained player safety through careful practice and game supervision.
- Offered constructive feedback to clients to help reach goals
Restaurant Waiter
Bareburger
Manhattan, NY
05.2013 - 05.2016
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Maintained clean and organized dining areas for optimal guest experience.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Education
High School Diploma -
Forest Hills High School
Forest Hills, NY 05.2001 -
Skills
Device Installation
Certification
IT Fundamentals Certification
Timeline
Ethical hacking
04-2024
IT Technician
Cima Solutions LLC, Telaid, Granite And Mycrosscom
03.2022 - 12.2023
IT Fundamentals Certification
01-2021
VIP Cocktail Server
Provocateur Night Club
01.2019 - 08.2020
Soccer Coach
ISLAS MALVINAS
09.2016 - 12.2018
Restaurant Waiter
Bareburger
05.2013 - 05.2016
High School Diploma -
Forest Hills High School
05.2001 -
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