Kenny Nguyen
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Emerging Store Manager
Walgreens
06.2023 - Current
- Led team in achieving sales targets through effective merchandise management and customer engagement.
- Implemented inventory control procedures, reducing stock discrepancies and enhancing operational efficiency.
- Analyzed sales data to identify trends, adjusting strategies to maximize revenue opportunities.
- Enhanced store layout for improved customer flow, resulting in increased foot traffic and sales conversions.
- Managed loss prevention initiatives, successfully reducing theft incidents through employee training and surveillance measures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Trained and mentored staff on product knowledge, customer service standards, and store policies.
Shift Lead
Walgreens
07.2022 - 06.2023
- Created successful work task list for each team member to maintain deadlines and fully staff shifts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress..
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Completed store opening and closing procedures and balanced tills.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Trained and mentored new team members to enhance service quality and operational efficiency.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Sales Associate
Walgreens
02.2017 - 07.2022
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Evaluated employee skills and knowledge regularly to help ensure to help them with self-development.
- Implemented highly successful training programs for OSA, loss prevention, and photo.
- Facilitate weekly Pulse meetings, conduct daily meetings, and administer one-on-one.
Sales Associate, Material Handler
Goodwill Industries Inc
08.2014 - 02.2017
- Helped customers find specific products, answering questions and offering advice.
- Trained new team members in cash register operation, stock procedures and customer service.
- Packed merchandise into boxes and containers to prepare for safe shipment.
- Protected company inventory with well-organized and secure storage areas.
- Palletized boxes for easy movement and shipment.
Education
Bachelor of Science - Business Administration in Management
Cal State University
Long Beach05-2021
Bachelor of Science - Business Administration in Operation Supply Chain Management
Cal State University
Long Beach05-2021
Associate of Science - Business Administration
Long Beach City College
Long Beach06-2018
Skills
- Retail loss prevention
- Problem-solving
- Customer service
- Multitasking and organization
- Documentation and reporting
- Strategic thinker
- Inventory management
- Store merchandising
- Employee training
- Inventory control
- Sales expertise
Certification
Licensed (ExCPT) Pharmacy Technician 04/15/2025 - 04/15/2027
Timeline
Emerging Store Manager
Walgreens
06.2023 - Current
Shift Lead
Walgreens
07.2022 - 06.2023
Sales Associate
Walgreens
02.2017 - 07.2022
Sales Associate, Material Handler
Goodwill Industries Inc
08.2014 - 02.2017
Bachelor of Science - Business Administration in Management
Cal State University
Bachelor of Science - Business Administration in Operation Supply Chain Management
Cal State University
Associate of Science - Business Administration
Long Beach City College