Kenny Ostorga Marin
Garfield,NJ
Summary
Healthcare professional with a proven track record in effectively managing front-desk operations, patient scheduling, and medical records. Recognized for collaborative approach and ability to establish efficient office workflows, while seamlessly adapting to changing needs. Possesses strong skills in patient communication, appointment coordination, and providing comprehensive administrative support. Hardworking and passionate job seeker with exceptional organizational abilities, eager to secure an entry-level Medical Receptionist position to contribute to team's success in achieving company goals.
Overview
9
9
years of professional experience
Work History
PATIENT SERVICE REPRESENTATIVE
Summit Health
07.2021 - 09.2024
- Maintains an efficient patient flow through the registration process
- Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Maintained accurate records of services provided during each visit or procedure.
- Scanned documents into electronic health record system as needed.
- Inputted patient demographic data into electronic health record system.
- Assisted with scheduling follow-up appointments according to provider needs.
- Verified insurance information, collected payments, and scheduled appointments.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
CUSTOMER SERVICE ASSOCIATE
Affiliated Health Management group
06.2018 - 07.2021
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and respectful communication.
- Provided assistance with medical billing processes related to patient accounts.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Facilitated timely referrals to specialty providers by accurately gathering necessary documentation and forwarding it to the appropriate parties.
SPANISH INTERPRETER
Language Line Solutions
02.2018 - 06.2018
- Delivered real-time, accurate oral translations and interpretations for clients
- Interpreted conference calls and other workplace communications in real-time
- Facilitated communication between Spanish speaking individuals and English speaking organizations.
Medical Receptionist
North Hudson Community Action
02.2016 - 02.2018
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
Education
Bachelor of Arts - Psychology And Counseling
Pillar College
05-2024
High School Diploma -
INFRAMOR
01.2007
Skills
- Leadership
- Fluent in Spanish
- Patient Registration
- Teamwork
- Medical insurance
- Adaptability
- Reception Management
- Medical terminology knowledge
- HIPAA Compliance
- Insurance Verification
Timeline
PATIENT SERVICE REPRESENTATIVE
Summit Health
07.2021 - 09.2024
CUSTOMER SERVICE ASSOCIATE
Affiliated Health Management group
06.2018 - 07.2021
SPANISH INTERPRETER
Language Line Solutions
02.2018 - 06.2018
Medical Receptionist
North Hudson Community Action
02.2016 - 02.2018
High School Diploma -
INFRAMOR
Bachelor of Arts - Psychology And Counseling
Pillar College
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