Kenny Zorrilla
New York,NY
Summary
Operations leader with retail and food & beverage experience, supporting 10+ locations through staffing, budgeting, compliance, and inventory control. Manages labor plans, operating reports, and team coaching to improve daily execution, customer service, and cost control.
Overview
11
11
years of professional experience
Work History
Director of Operations
Hudson
New York, New York
10.2025 - Current
- Direct support across 10+ Hudson retail operations spanning multiple locations and support teams, including Penn Station, Jacob Javits Center, and National Urban League.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and strengthen customer satisfaction.
- Reviewed budgets, labor plans, and operating reports to guide daily decisions.
- Coordinated financial and budget activities to align with operational and investment objectives.
- Developed staffing plans and schedules to optimize daily coverage across Hudson locations.
- Applied safety compliance standards and store operating procedures across retail sites.
- Provided training and coaching, enhancing performance review processes for operations staff.
General Manager
Hudson
New York, NY
11.2021 - 10.2025
- Direct 10+ stores with $12M P&L responsibility, balancing business goals, employee support, and high customer service standards.
- Led and developed a 90+ person team, including AGMs, operations managers, warehouse staff, retail staff, food and beverage staff, and back-office administrators.
- Collaborated with RVP and SVP to create comprehensive revenue, expense, profit, and inventory plans for store operations.
- Monitor payroll and operating costs by increasing staff productivity, allocating labor effectively, and comparing monthly expenses to the budget.
- Facilitate weekly and monthly operational meetings covering sales activity, promotions, category performance, brand results, HR updates, and related events.
- Analyze sales performance by store, category, and brand versus prior week, month, year, and budget.
- Implemented inventory controls to reduce shrinkage and enhance store accountability.
Assistant General Manager
Hudson
New York, NY
02.2017 - 11.2021
- Maximized sales and profits by exceeding sales budgets and effectively minimizing shrink.
- Use monthly financial reports, and KPI reports to monitor and control expenses, improve profit margins, and control inventory levels
- Protected company assets through consistent enforcement of policies and procedures with staff and suppliers.
- Minimizes inventory shrink through regular physical inspections; Monitors high-risk areas for internal/external shrinkage, and takes necessary steps for remediation
- Recruited, trained, and developed supporting staff to ensure operational efficiency and profitability, while developing succession plans for location and supporting HR initiatives.
- Oversaw daily operations of the Hudson travel retail store, ensuring smooth functionality and team coordination.
- Supervised cash handling, register balancing, and point-of-sale procedures
- Coordinated merchandising, product displays, and promotional signage across sales floor
- Trained associates on customer service, store policies, and airport retail standards
- Monitored inventory levels, stockroom organization, and replenishment workflows
- Resolved customer concerns and supported service recovery at Hudson locations
- Scheduled staff coverage and adjusted labor needs for peak travel periods
- Enforced safety, cleanliness, and compliance standards throughout store operations
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Executed various administrative tasks, including organizing paperwork and preparing essential documents for store operations.
- Managed daily operations of the store, including scheduling and supervising staff.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
Operations Manager
Hudson
New York, NY
09.2016 - 02.2017
- Trained and coached staff daily to build team skills and improve performance.
- Completed store opening, closing, and shift change procedures.
- Handled cash register setup, float checks, spot audits, end-of-shift cash reconciliation, void processing, and deposits.
- Assigned daily tasks to sales associates and communicated sales targets and procedure updates.
- Kept strong product knowledge to support stock replenishment and proper rotation on the sales floor.
- Coordinated staff schedules, coverage, and shift handoffs.
- Monitored inventory levels and restocking for Hudson locations.
- Enforced safety, loss prevention, and company policies.
- Reviewed sales reports and adjusted operational workflows.
Office Administrator
Hudson
New York, New York
03.2016 - 09.2016
- Administered $100,000 petty cash fund with strong control, tracking, and documentation practices.
- Managed daily cash reconciliation to maintain accurate, compliant financial records.
- Processed invoices in RIMS to keep vendor payment cycle moving on time.
- Managed billing, invoicing, and purchase order processing support.
- Prepared purchase orders in JDA, enhancing procurement workflow efficiency.
- Prepared and processed payroll for 175+ employees.
- Facilitated onboarding activities for new hires to ensure smooth integration into the company, Improve employee transition and readiness.
- Coordinated interview schedules among recruiters, candidates, and hiring managers.
Education
BACHELOR'S DEGREE - BS BUSINESS MANAGEMENT
D'Youville College
Buffalo, NY05-2015
BS BUSINESS ADMINISTRATION -
YORK COLLEGE
Queens, NY01-2012
Skills
- Multi-site operations
- Operational strategy
- Budget analysis
- Profit and loss management
- Inventory control
- Labor scheduling
- Safety compliance
- Retail operations
- Team leadership
- Staff training
- Performance management
- Strategic thinking
- Decision making
- Problem solving
- Process improvements
Personal Information
Title: Director of Operations
Timeline
Director of Operations
Hudson
10.2025 - Current
General Manager
Hudson
11.2021 - 10.2025
Assistant General Manager
Hudson
02.2017 - 11.2021
Operations Manager
Hudson
09.2016 - 02.2017
Office Administrator
Hudson
03.2016 - 09.2016
BACHELOR'S DEGREE - BS BUSINESS MANAGEMENT
D'Youville College
BS BUSINESS ADMINISTRATION -
YORK COLLEGE