Kenny Mara Alvarenga Devino
Burlington,VT
Summary
Self motivated and dependable staff member committed to quality workmanship and customer service. Organized, attentive to details, and skilled in data entry, filing, and office functions. Friendly, helpful, and effective in communicating with customers, co-workers, and management. Fluent in Portuguese and English; proficient in Spanish reading comprehension. Software: Word, Excel, and ADP Workforce. Meticulous Executive Housekeeper using 11 years in hospitality industry to maintain highest standards of cleanliness and staff efficiency. Additional skills include time management, employee follow up, and motivation as well as providing excellent customer service through highly-organized services.
Overview
20
20
years of professional experience
Work History
Executive Housekeeping Manager
Hilton Garden Inn Hotel
South Burlington, VT
09.2022 - Current
- Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
- Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
- Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
- Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
- Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
- Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
- Increased staff productivity through continuous process improvement initiatives focused on workflow optimization.
- Streamlined weekly cleaning schedule for 12 employees.
Housekeeping Supervisor
THE INN AT SHELBURNE FARMS
Shelburne, VT
04.2010 - 09.2022
- Perform housekeeping functions at five rental homes on the Shelburne Farms property
- Manage the supplies inventory, place orders with vendors, and organize storage for easy access
- Assist in food preparation in the Welcome Center and prepare boxes/labels to ship cheese products on a seasonal basis since 2016
- Supervised, trained, scheduled up to 15 housekeepers, and entered hours in ADP timekeeping system before the pandemic closed the inn to the public
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Inspected each room, ensured quality of housekeeping services, and interacted with guests
- Worked as a seasonal Housekeeper from 2010-2015, prior to promotion to a supervisor in 2015.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Cleaner (Part-time)
CLEANTECH
South Burlington, VT
01.2015 - 01.2016
- Performed after hours cleaning services at banks, schools, and offices.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
Carrier Assistant
U.S. POST OFFICE
Burlington, VT
04.2014 - 02.2015
- Separated letters & parcels by location and delivered to residential and business customers.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Provided exceptional customer service through effective communication with clients at every stage of process.
- Maintained accurate records of shipments, ensuring proper tracking and timely delivery.
Loss Prevention Specialist (Part-Time)
TJ MAXX
Burlington, VT
10.2012 - 04.2013
- Prevented theft of merchandise by observing actions of patrons, worked with store detective, and provided friendly customer service.
- Reduced shrinkage rates by regularly reviewing inventory counts and addressing discrepancies promptly and effectively.
- Responded swiftly to emergency situations within store, ensuring customer and employee safety during incidents such as theft or disturbances.
- Trained new employees on company loss prevention protocols, contributing to culture of accountability and vigilance.
- Conducted thorough investigations of suspected internal and external theft cases, leading to increased resolution rates.
- Developed targeted strategies for high-risk merchandise areas, minimizing losses due to theft or damage during transport or display.
- Maintained detailed records of all loss prevention activities, ensuring accuracy and timely reporting to management.
Cleaner (Part-time)
CLEANTECH
South Burlington, VT
01.2011 - 01.2012
- Performed after hours cleaning services at banks, schools, and offices.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Provided assistance to other staff members with cleaning of difficult areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
- Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
Dining Room Service / Housekeeper
PILLSBURY MANOR
South Burlington, VT
01.2005 - 01.2009
- Served meals in dining room and performed housekeeping functions in residents’ living spaces.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
High School Diploma -
VERMONT REFUGEE PROGRAM
Burlington, VT02.2014
High School Diploma -
ESCOLA ESTADUAL PROFESSOR JOSE CORREIA BRAGA
Pecanha, Minas Gerais12.1998
Skills
- Housekeeping knowledge
- Customer service focus
- Health and safety compliance
- Task Delegation
Volunteer Experience
FIRST BAPTIST CHURCH, Burlington, VT, 2014, Served meals to the homeless throughout the year.
Languages
Portuguese
Native or Bilingual
Timeline
Executive Housekeeping Manager
Hilton Garden Inn Hotel
09.2022 - Current
Cleaner (Part-time)
CLEANTECH
01.2015 - 01.2016
Carrier Assistant
U.S. POST OFFICE
04.2014 - 02.2015
Loss Prevention Specialist (Part-Time)
TJ MAXX
10.2012 - 04.2013
Cleaner (Part-time)
CLEANTECH
01.2011 - 01.2012
Housekeeping Supervisor
THE INN AT SHELBURNE FARMS
04.2010 - 09.2022
Dining Room Service / Housekeeper
PILLSBURY MANOR
01.2005 - 01.2009
High School Diploma -
VERMONT REFUGEE PROGRAM
High School Diploma -
ESCOLA ESTADUAL PROFESSOR JOSE CORREIA BRAGA