Kennyth Castellanos
Delray Beach
Summary
Dynamic professional with extensive experience in management and customer service, notably at Novecento. Proven track record in staff training and development, enhancing team performance and customer satisfaction. Skilled in sales and marketing, fostering strong client relationships to drive repeat business. Committed to creating a positive work environment and achieving organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager on Duty
Novecento
04.2025 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Bartender
Caffe Luna Rosa
01.2022 - 01.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
General Manager
Shisha House
04.2023 - 05.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Bar Manager
Caffe Luna Rosa
01.2023 - 01.2024
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Construction Worker
JANUS
01.2019 - 01.2023
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Insurance Agent
Seguro Inteligente
01.2017 - 02.2019
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Car Salesperson
AMG Venezuela
03.2014 - 02.2016
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Skills
- Customer service focus
- Sales and marketing
- Staff training and development
- Scheduling proficiency
Accomplishments
- Supervised team of [Number] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- CM - Certified Manager Certification
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Manager on Duty
Novecento
04.2025 - Current
General Manager
Shisha House
04.2023 - 05.2024
Bar Manager
Caffe Luna Rosa
01.2023 - 01.2024
Bartender
Caffe Luna Rosa
01.2022 - 01.2025
Construction Worker
JANUS
01.2019 - 01.2023
Insurance Agent
Seguro Inteligente
01.2017 - 02.2019
Car Salesperson
AMG Venezuela
03.2014 - 02.2016
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