Keno Hinds

• Assisted 50+ customers daily by addressing inquiries and locating products efficiently.
• Stocked, replenished, and organized inventory with precision, exceeding average completion times.

• Collaborated with a team of professionals in the NY/NJ Port Authority PATH division on key transportation projects. • Contributed to enhancing passenger services through innovative solutions and teamwork. • Demonstrated adaptability and commitment, resulting in an extended internship beyond the summer period.

• Delivered tailored assistance to customers by identifying specific sizes and items, directing to fitting rooms, and ensuring a seamless shopping experience.

• Provided exceptional support to parents, students, and NYC DOE personnel regarding pupil transportation issues through calls.• Utilized a knowledge base and established workflows to troubleshoot and resolve customer inquiries efficiently. • Logged all interactions in a CRM/TSM tool, ensuring accurate tracking and follow-up on customer issues.