Summary
Overview
Work History
Education
Skills
Timeline
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Kensi Baines

Tacoma,WA

Summary

Professional and dependable customer service professional with 11 years of experience in fast-paced retail and cash-handling environments. Skilled in delivering exceptional customer experiences, managing high-volume transactions with accuracy, and maintaining efficiency under pressure. Strong background in team leadership, problem-solving, inventory management, and handling large amounts of cash while ensuring compliance with company policies and procedures. Known for excellent communication skills, reliability, multitasking abilities, and creating positive customer interactions in high-demand settings.

Overview

11
11
years of professional experience

Work History

Manager

Zips Cannabis
Tacoma, WA
04.2021 - 04.2026
  • Experienced dispensary manager responsible for overseeing all daily retail operations in a high-volume recreational and medical cannabis dispensary. Skilled in opening and closing procedures, staff leadership, compliance management, cash handling, customer service, and inventory control while maintaining a secure and efficient work environment.

Vault Teller

Money Tree
Puyallup, WA
02.2018 - 04.2021
  • Assisted customers with payday loan applications and check-cashing services, ensuring a smooth and efficient experience
  • Explained loan terms, fees, repayment schedules, and check-cashing policies clearly and accurately
  • Handled large cash transactions (up to 75k) and balanced cash drawer as well as the vault daily, maintaining strict attention to detail

Crew Member

Wendy's
Tacoma, WA
03.2015 - 02.2018
  • Prepared food items according to company standards for quality, safety, and presentation
  • Supported drive-thru operations by taking and assembling orders quickly and accurately
  • Assisted with opening and closing duties, including cleaning equipment and prepping ingredients

Education

High School Diploma -

Woodrow Wilson High School
Tacoma, WA
06.2016

Skills

  • Team leadership
  • Time management
  • Staff training and development
  • Task delegation
  • Sales techniques

Timeline

Manager

Zips Cannabis
04.2021 - 04.2026

Vault Teller

Money Tree
02.2018 - 04.2021

Crew Member

Wendy's
03.2015 - 02.2018

High School Diploma -

Woodrow Wilson High School