Kensy Guzman
Katy,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Patient Enrollment Specialist
DM Clinical Research
02.2023 - Current
- Updated, entered and reviewed patient data.
- Communicated effectively via telephone and email with prospective patients.
- Understood and thoroughly explained services provided to patients and potential patients.
Customer Service Representative
Different Strokes Distribution
09.2021 - 01.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Store Manager
Macaron By Patisse
06.2019 - 09.2021
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Sharpstown High School
Houston, TX06.2019
Skills
- Account management
- Payment Processing
- Customer Accounts Management
- Bilingual in Spanish
- Data Entry Skills
- Customer Complaint Resolution
Timeline
Patient Enrollment Specialist
DM Clinical Research
02.2023 - Current
Customer Service Representative
Different Strokes Distribution
09.2021 - 01.2023
Store Manager
Macaron By Patisse
06.2019 - 09.2021
Sharpstown High School
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