Kent Burrell
Everett,WA
Summary
Experienced with account management, negotiation, and conflict resolution in collections. Utilizes targeted communication strategies to enhance debtor engagement and recovery. Track record of reducing delinquency rates and improving overall collections efficiency.
Overview
2026
2026
years of professional experience
Work History
Collections Specialist
The Odom Corporation
2009 - 03.2025
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Processed payments and applied to customer balances.
Education
No Degree - Communications
Sacramento State
Sacramento, CANo Degree - Business Administration And Management
University of Phoenix
Sacramento, CASkills
Ten Key- Typing Computer Literate Excel
Timeline
Collections Specialist
The Odom Corporation
2009 - 03.2025
No Degree - Communications
Sacramento State
No Degree - Business Administration And Management
University of Phoenix
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