Kent Sheppard
Nazareth,PA
Summary
Dynamic and reliable individual with a solid background in customer service and warehouse management. Expertise in training staff and optimizing inventory processes, ready to contribute to improved organizational efficiency and customer satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sales Associate
Ferguson
Phillipsburg, NJ
11.2012 - 12.2025
- Developed strong customer relationships through effective communication and personalized service.
- Assisted customers in product selection, providing expert knowledge on features and benefits.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Maintained store presentation standards by organizing merchandise displays and inventory management.
- Trained new sales associates on procedures, product knowledge, and customer service best practices.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Supervised daily warehouse operations, ensuring adherence to safety protocols and efficiency standards.
- Trained and mentored staff on best practices for inventory management and order fulfillment.
- Used warehouse management software to reconcile daily inventory.
- Operated forklifts to efficiently move and organize inventory within warehouse space.
- Conducted routine safety inspections on equipment to ensure compliance with safety standards.
- Coordinated inventory management processes, improving stock accuracy and reducing discrepancies.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Shipping Clerk
Thomas & Betts Corporation
Hackettstown, NJ
06.2010 - 11.2012
- Processed and verified shipping documents for accuracy, ensuring compliance with company policies.
- Managed inventory levels, coordinating with logistics to optimize shipping schedules.
- Operated shipping software to track shipments and update delivery statuses in real-time.
- Oversaw daily shipping operations, mentoring junior clerks on best practices and procedures.
- Collaborated with production teams to align shipping schedules with manufacturing output.
- Trained staff on safety protocols and proper handling of hazardous materials during shipment preparation.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Conducted regular safety inspections on equipment to ensure operational compliance and safety standards.
- Operated forklifts to transport materials and products efficiently within warehouse environment.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
Sales Associate
Target
Phillipsburg, NJ
06.2006 - 06.2011
- Collaborated with team members to achieve sales goals and enhance overall store performance.
- Implemented promotional strategies to increase customer engagement and drive sales growth.
- Analyzed customer feedback to identify areas for improvement in service delivery and product offerings.
- Prepared merchandise for sales floor by pricing or tagging.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Organized and maintained backroom inventory to ensure efficient stock accessibility.
- Collaborated with team members to optimize product placement and storage solutions.
- Monitored inventory levels, initiating restocking processes to prevent shortages.
Shipping Clerk
Advanced Auto Parts
Fogelsville, PA
11.2005 - 05.2006
- Implemented process improvements that reduced shipping errors and enhanced efficiency.
- Analyzed shipping data to identify trends, informing strategic decisions for cost reduction initiatives.
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Operated forklifts and pallet jacks to efficiently load and unload trucks.
- Ensured compliance with safety protocols during loading operations.
- Coordinated with team members to optimize loading schedules and workflows.
- Successfully loaded various types of cargo such as pallets, crates, drums, and containers while maintaining compliance with regulations regarding hazardous materials handling.
- Maintained clean and functional warehouse space throughout 10 hour shifts.
- Reduced product damage during transport by ensuring proper stacking techniques were employed during the loading process.
Education
High School Diploma -
Belvidere
Belvidere, NJ06-1992
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Reliable and punctual
- Forklift operation
- Warehouse organization
- Truck loading and unloading
- Warehouse safety
- Warehouse operations
- Inventory management
Certification
CPR trained
Timeline
Sales Associate
Ferguson
11.2012 - 12.2025
Shipping Clerk
Thomas & Betts Corporation
06.2010 - 11.2012
Sales Associate
Target
06.2006 - 06.2011
Shipping Clerk
Advanced Auto Parts
11.2005 - 05.2006
High School Diploma -
Belvidere