Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kentia Guyton

Fair Oaks,CA

Summary

Dynamic leader with proven expertise in operations management and customer service, honed at Taco Bell and as a personal babysitter. Excelled in staff development, inventory control, and fostering team collaboration. Achieved significant improvements in customer satisfaction and operational efficiency. Skilled in emergency responsiveness and maintaining high safety standards who has always had an interest on working with kids , watching them playing with them learning new things teaching them .

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Taco Bell
09.2021 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Resolved customer complaints with professionalism, restoring trust and loyalty.

Personal Babysitter

Jamie B.
01.2019 - Current
  • Provided a safe environment for children, ensuring their well-being and security at all times.
  • Communicated positively with children and guardians.
  • Prepared healthy, age-appropriate snacks and meals.
  • Handled emergencies effectively, demonstrating quick thinking and responsiveness in high-stress situations.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Assisted with homework assignments, promoting academic success and confidence in learning abilities.
  • Maintained clean and organized living spaces, contributing to a comfortable home environment for the family.
  • Supported children''s emotional growth through compassionate listening and conflict resolution strategies.
  • Played games, worked on puzzles, and read books to young children.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Planned fun outings and educational activities to keep children entertained.
  • Monitored children's play activities to verify safety.
  • Transported children to and from activities using personal or family vehicle.
  • Helped children complete homework assignments and school projects.
  • Encouraged children to be understanding and patient with others.

Shift Lead Manager

PRB Management/Taco Bell
05.2020 - 05.2021
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Set overall vision and provided team leadership.
  • Collaborated with other managers to develop cross-functional strategies for improving business performance.

Education

High School Diploma -

Discovery High School
Sacramento, CA
12-2019

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Food safety and sanitation
  • Employee relations
  • Teamwork and collaboration
  • Customer service
  • Desktops, laptops, and mobile devices
  • Patience
  • Trustworthy
  • Honesty
  • Awareness
  • Responsibility
  • Time Management

Certification

CPR & First Aid

Timeline

Assistant General Manager

Taco Bell
09.2021 - Current

Shift Lead Manager

PRB Management/Taco Bell
05.2020 - 05.2021

Personal Babysitter

Jamie B.
01.2019 - Current

High School Diploma -

Discovery High School

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Kentia Guyton