Kentrel Leggitt
Chicago,IL
Summary
Compassionate and dedicated caregiver with over 5 years experience providing exceptional care to elderly and disabled individuals. Skilled in assisting with daily tasks, medication management, and maintaining a clean and safe environment. Possess a genuine passion for helping others and a strong ability to build trusting relationships with clients and their families. Seeking to leverage my caregiving skills and experience to make a positive impact on the lives of those in need.
Overview
13
13
years of professional experience
Work History
Direct Support Professional
Misericordia Heart Of Mercy
Chicago, Illinois
03.2019 - 05.2024
- Provided direct care and support to residents with developmental and intellectual disabilities
- Assisted clients with daily living activities such as bathing, dressing, meal preparation, medication and mobility support
- Recorded accurate documentation of residents progress and behaviors
- Maintained a clean and organized living environment for clients while promoting positive social interactions and emotional support
Patient Access Representative
NorthShore University HealthSystem
Skokie, Illinois
11.2017 - 03.2019
- Met patient call protocols for service levels, handle time and productivity
- Delivered prompt service to prioritize patients needs
- Answered phone with friendly greeting to create positive inbound calling experience
- Maintained accurate and current patient data
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
Server
Buffalo Wild Wings
Skokie, Illinois
10.2014 - 11.2017
- Worked with POS system to place orders, manage bills and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep dining room and work areas clean
- Managed own bank accurately
- Answered customers' questions, recommended items and recorded order information
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions
- Presented menus to patrons promptly after seating and answered questions about menu items making recommendations upon request
Receptionist
The Manor Home
Schaumburg, Illinois
08.2013 - 10.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues
- Communicated with individuals entering building to boost security, assist visitors and keep visitor log
- Greeted numerous visitors, vendors and interview candidates
- Answered central telephone system and directed calls accordingly
Front of House Team Member
Epic Burger
Skokie, Illinois
09.2011 - 08.2013
- Established welcoming atmosphere by greeting each guest warmly
- Delivering food, filling beverages and retrieving items for guests
- Helped guests at tables when in need of assistance
- Reset tables between guests by restocking low items and wiping down surfaces
- Stayed ready for quick turnovers by pre-bussing tables
- Kept register accurate through correct billing, payment processing and cash management practices
Education
High School Diploma -
Niles North High School
Skokie, Illinois05.2015
Skills
- Customer Service
- Excellent Attendance
- Multitasking
- Organization
- Empathy
- Outstanding Communication
- Critical Thinking
- Team Player
- Upbeat and Positive Personality
- Patient Data Confidentiality
- Compassion
- CPR Certified
- Medication Administration
- Time Management
- Cooking and Meal Preparation
- Housekeeping
- Problem Solving
- Reliable
- Cleanliness
- DSP Certified
Timeline
Direct Support Professional
Misericordia Heart Of Mercy
03.2019 - 05.2024
Patient Access Representative
NorthShore University HealthSystem
11.2017 - 03.2019
Server
Buffalo Wild Wings
10.2014 - 11.2017
Receptionist
The Manor Home
08.2013 - 10.2014
Front of House Team Member
Epic Burger
09.2011 - 08.2013
High School Diploma -
Niles North High School