Kentwan Braden
Whites Creek,TN
Summary
Proven leader with extensive experience in retail and customer service environments, notably at Wallgreens. Excelled in employee training and guest service, enhancing team efficiency and customer satisfaction. Demonstrated exceptional communication and teamwork skills, achieving significant improvements in workplace organization and safety standards.
Overview
7
7
years of professional experience
Work History
Shift Lead
Wallgreens
Nashville, TN
01.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Courtesy Clerk
Kroger
Nashville, TN
01.2020 - Current
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
Team Associate
Smoothie King
Nashville, TN
03.2018 - 01.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Education
Associate Of Applied Science - Architecture
Nashville State Community College
Nashville, TN05.2023
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Active listening
- Communication
- Teamwork
Timeline
Shift Lead
Wallgreens
01.2023 - Current
Courtesy Clerk
Kroger
01.2020 - Current
Team Associate
Smoothie King
03.2018 - 01.2020
Associate Of Applied Science - Architecture
Nashville State Community College