Kenya Ambrose Jr
Douglasville,GA
Summary
Adept at enhancing customer experiences and streamlining operations, I excelled in roles at companies like Trugreen, where my key attention to detail and exceptional time management skills led to significant improvements in my service efficiency. My background includes customer service and implementing effective organizational strategies, achieving a notable increase in customer satisfaction and operational productivity.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Workout Anytime
Douglasville, GA
04.2023 - 11.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Sales Associate
Trugreen
Austell, GA
06.2023 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to build rapport and loyalty.
Package Handler
Amazon
Atlanta, GA
09.2022 - 02.2023
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Education
Sports Management - Sports Management
Alabama A&M University
Normal, AL05.2023
Skills
- Customer service
- Attention to detail
- Time management
- Great Listening skills
Timeline
Sales Associate
Trugreen
06.2023 - 05.2024
Front Desk Receptionist
Workout Anytime
04.2023 - 11.2024
Package Handler
Amazon
09.2022 - 02.2023
Sports Management - Sports Management
Alabama A&M University