Kenya Davis
Dallas,TX
Summary
Proven track record in enhancing customer satisfaction and loyalty at AT&T, adept in handling high-stress situations with professionalism. Skilled in customer service and time management, demonstrated through effective problem-solving and team collaboration. Achieved significant improvements in process efficiency, ensuring a welcoming environment for all visitors and employees.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Belmont Village Senior Living
2023.06 - 2024.07
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Customer Service Representative
AT&T
2021.01 - 2022.12
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Ma
Pci Health Training
DallasDiploma -
Wilmer Hutchins High School
Dallas, TX2018
Skills
Customer Service
Time Management
Listening Skills
Problem-solving skills
Telephone Etiquette
Team Collaboration
Scheduling
Verbal and written communication
Administrative Skills
Timeline
Front Desk Receptionist
Belmont Village Senior Living
2023.06 - 2024.07
Customer Service Representative
AT&T
2021.01 - 2022.12
Ma
Pci Health Training
Diploma -
Wilmer Hutchins High School
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