Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenya Earnest

Eastlake,OH

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Receptionist

J & S Janitorial Serviced LLC
Cleveland, OH
03.2021 - Current
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed appointments.
  • Scheduled appointments for clients, customers, and other visitors.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Updated and recorded customer or client information to maintain accounts.

Retail Sales Associate

Shoe Department
Mentor, OH
05.2020 - 10.2021
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Assisted customers with finding the right product for their needs.
  • Helped customers by answering questions and locating merchandise.
  • Greeted customers upon entering the store and provided assistance.
  • Handled customer complaints in a professional manner.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.

Warehouse Worker

Amazon.Inc
Warrensville Heights, OH
06.2019 - 04.2020
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Used pallet jacks to move items to and from warehouse locations.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Organized warehouse space for efficient storage of products.
  • Staged and sorted multiple types of products for loading.
  • Operated scanners, computers, and other equipment to track orders.
  • Followed established guidelines for picking orders accurately.
  • Assembled orders according to customer requests.
  • Transported goods to designated areas within the warehouse facility.

Education

GED -

Ohio Department of Education
Columbus, OH
02-2018

Skills

  • Bookkeeping
  • Professional and polished presentation
  • Greeting and Seating Clients
  • Professional Demeanor
  • Mail distribution
  • Multitasking and prioritization
  • Multi-Line Telephone Systems
  • Positive and professional
  • Data Entry
  • Administrative Support
  • Scheduling
  • Office equipment operations
  • Meticulous and organized
  • Verbal and written communication
  • Time Management
  • Tech-Savvy

Timeline

Receptionist

J & S Janitorial Serviced LLC
03.2021 - Current

Retail Sales Associate

Shoe Department
05.2020 - 10.2021

Warehouse Worker

Amazon.Inc
06.2019 - 04.2020

GED -

Ohio Department of Education

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Kenya Earnest