Kenya keenan
Willingboro
Summary
Operations Manager with extensive experience in optimizing processes and driving operational excellence. Skilled in team leadership and customer engagement, successfully streamlined inventory management at CVS, enhancing stock accuracy and reducing costs. Passionate about empowering staff and improving customer experiences through data-driven strategies and innovative solutions.
Overview
26
26
years of professional experience
1993
1993
years of post-secondary education
Work History
Operations Manager
CVS Pharmacy
Cherry Hill
06.2022 - Current
- Streamlined inventory management processes, leading to substantial improvements in stock accuracy and reduced operational costs.
- Maintained positive relationships with team members, focusing on mentorship and guidance to empower staff and encourage professional growth.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Merchandiser
The Home Depot Inc
Philadelphia
03.2021 - 06.2022
- Enhanced merchandising strategies, boosting product visibility and driving sales growth.
- Worked with diverse teams to optimize store layouts, improving customer shopping experiences.
- Used data analysis to refine merchandising tactics, resulting in measurable sales increases.
Sortation Associate
Amazon
Swedesboro
12.2018 - 06.2020
- Sorted packages efficiently for timely delivery to customers.
- Operated automated systems to streamline sorting processes.
- Collaborated with team members to maintain workflow efficiency.
- Followed safety protocols to ensure a secure working environment.
Customer Service Supervisor
Bed Bath & Beyond
King of Prussia
04.2010 - 06.2016
- Supervised customer service team to improve service quality and efficiency.
- Trained staff on product knowledge and effective sales techniques.
- Resolved customer complaints to enhance satisfaction and loyalty.
- Provided exceptional customer service by actively listening to clients needs, fostering loyalty and enhancing overall shopping experiences.
Customer Service Supervisor
Filene's Basement
Springfield
08.1999 - 09.2009
- Provide exceptional customer service by actively listening to customers needs, fostering a welcoming atmosphere and enhancing overall satisfaction.
- Resolved customer inquiries and complaints efficiently, leading to a measurable increase in customer retention rates.
Education
George Westinghouse
Brooklyn, NYSome College (No Degree) -
Southern New Hampshire University
Hooksett, NHSkills
- Inventory management
- Team Leadership
- Workflow supervision
Timeline
Operations Manager
CVS Pharmacy
06.2022 - Current
Merchandiser
The Home Depot Inc
03.2021 - 06.2022
Sortation Associate
Amazon
12.2018 - 06.2020
Customer Service Supervisor
Bed Bath & Beyond
04.2010 - 06.2016
Customer Service Supervisor
Filene's Basement
08.1999 - 09.2009
George Westinghouse
Some College (No Degree) -
Southern New Hampshire University