Kenya Moreno
Houston,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Motivational leader and organizational problem-solver, team building and good costumer services skills to provide an excellent performance for a company success.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
American Food LLC
Houston, TX
06.2023 - Current
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Scheduled meetings with employees to address concerns and grievances.
- Conducted new hire orientations to provide company information and establish performance requirements.
- Managed the full cycle of recruitment process including sourcing, interviewing, screening and selection of candidates.
- Created interview questionnaires, job descriptions and advertisements, pre-screening protocols and post-interview assessments.
- Assisted in employee recruitment, hiring and interview processes.
Assistant Manager
Popeyes® Louisana Kitchen
Houston, TX
01.2022 - 06.2023
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Completed inventory audits to identify losses and project goals
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Analyzed business performance data and forecasted business results for upper management.
Leasing Agent
Savannah Apartments
Houston, TX
12.2020 - 09.2021
- Led property tours to showcase amenities to prospective tenants and offered valuable information about the property.
- Contacted and followed up with tenants on renewal notices.
- Checked rental eligibility by following company's verification process.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Coordinated maintenance and repair requests for resident’s satisfaction.
- Coordinated and allocated equipment, supplies and staff for events.
Shift Manager
McDonald's Restaurant
Houston, TX
10.2019 - 09.2020
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed financial statements to meet targets during shift.
- Helped employees accomplish tasks during peak peri
- Managed daily cash intake by counting out registers and tabulating profits.
Education
Leadership And Entrepreneurs Certificate -
Houston Baptist University
Houston, TX06.2019
High School Diploma -
Centro Cultural Americano
El Salvador12.2018
Bachelor of International Business Economics - Business
Houston Community College
Houston, TXSkills
- Opening and Closing Procedures
- Flexible Schedule
- Mentoring and Coaching
- Interpersonal Skills
- Verbal and Written Communication
- Project Planning
- Teamwork and Collaboration
- Leasing Terms and Specifications
- Background Check Process
- Sales Techniques
- Customer Service
- Scheduling
- Meeting planning
Education and Training
El Salvador,Houston, TX
Timeline
Administrative Assistant
American Food LLC
06.2023 - Current
Assistant Manager
Popeyes® Louisana Kitchen
01.2022 - 06.2023
Leasing Agent
Savannah Apartments
12.2020 - 09.2021
Shift Manager
McDonald's Restaurant
10.2019 - 09.2020
Leadership And Entrepreneurs Certificate -
Houston Baptist University
High School Diploma -
Centro Cultural Americano
Bachelor of International Business Economics - Business
Houston Community College