Kenya Thomas
Phoenix,AZ
Summary
Versatile professional with a background at American Campus Communities, adept in Salesforce software and exceptional in customer service. Demonstrated success in legal document drafting and team collaboration, enhancing operational efficiency. Proven ability to solve complex problems and improve client satisfaction, leveraging critical thinking and organizational skills for impactful results.
Overview
3
3
years of professional experience
Work History
Community Assistant
American Campus Communities
Tucson, AZ
09.2023 - Current
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Utilized Salesforce software to reference residents' lease information, MRI statements, and notes.
Server
Olive Garden Restaurant
Tucson, AZ
08.2022 - Current
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained records of transactions made during shift as required by law or company policy.
Student Clinician
Civil Rights Restoration Clinic
Tucson, AZ
08.2024 - 12.2024
- Drafted legal documents including briefs, memoranda, and letters under attorney supervision.
- Assisted in analyzing legal issues and proposing potential solutions to attorneys.
- Coordinated scheduling for meetings, depositions, and court appearances.
- Participated in attorney-client meetings to provide notes about important points discussed during working on cases.
Education
Bachelor of Arts - Law
University of Arizona
Tucson, AZ05-2025
Skills
- Leasing terms and specifications
- Salesforce software
- Clio Legal Software
- Legal writing
- Team collaboration
- Critical thinking
- Problem-solving
- Organizational skills
- Customer service
- Microsoft office
Timeline
Student Clinician
Civil Rights Restoration Clinic
08.2024 - 12.2024
Community Assistant
American Campus Communities
09.2023 - Current
Server
Olive Garden Restaurant
08.2022 - Current
Bachelor of Arts - Law
University of Arizona
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