Kenya Ware

• Processed billing statements for customers using company software.
• Reviewed account discrepancies and resolved billing issues promptly.
• Coordinated with sales teams to clarify customer billing inquiries.
• Communicated effectively with clients regarding payment terms and conditions.
• Monitored accounts receivable activity to ensure timely payment of invoices.

• Assisted borrowers with understanding student loan options and repayment plans.
• Reviewed loan applications for accuracy and completeness before processing.
• Guided clients through the loan application process and documentation requirements.
• Educated borrowers on financial literacy topics related to student loans.
• Trained new staff on company policies, procedures, and customer service expectations.
• Provided customer service and assistance to student loan borrowers regarding their accounts.
• Managed daily operations of student loan servicing area ensuring compliance with federal regulations concerning consumer protection guidelines.
• Reviewed loan agreements to verify completeness and accuracy according to applicable policies.

• translate healthcare services into standardized codes for insurance reimbursement and manage patient data.
• Addressed customer inquiries regarding healthcare services and products.
• Resolved technical issues related to online health assessments and reports.
• Responded to customer emails and phone calls promptly, courteously, and professionally.

Translating doctors’ reports, diagnoses, and procedures into universal codes (ICD-10, CPT).

• Responded quickly and efficiently in emergency situations.
• Collaborated with other healthcare professionals to provide comprehensive patient care.
• Essential Functions:• Execute Accurate and Compliant Billing Operations: Process claims, manage accounts receivable, and maintain documentation in compliance with payer guidelines and OCHIN systems.• Resolve Billing Issues and Support Financial Outcomes: Investigate and resolve claim denials, identify trends, and contribute to process improvements that enhance reimbursement outcomes.• Collaborate with Internal Partners and Stakeholders: Communicate effectively with team members and stakeholders to clarify billing requirements and contribute to a cooperative work environment.• Organize and Prioritize Daily Responsibilities: Use OCHIN tools and processes to track deadlines and plan billing activities for timely and efficient task completion.• Apply Healthcare and System Knowledge: Demonstrate foundational understanding of the U.S. healthcare system and apply knowledge of OCHIN solutions to billing operations.• Other duties as assigned.