Kenya Zepeda
Richland
Summary
Dynamic professional with 5+ years of retail leadership and customer service experience. Adept in cash handling, POS operations, and team coordination, ensuring efficient and welcoming guest interactions. Poised to leverage expertise in providing excellent service.
Overview
10
10
years of professional experience
Work History
Lead cashier
Maverik
Pasco
01.2021 - Current
- Delivered exceptional customer service by greeting and assisting customers, ensuring a welcoming environment for all guests.
- Handled cash register operations, processed payments, and balanced cash drawers with attention to accuracy and detail.
- Addressed customer inquiries and resolved concerns promptly, ensuring guest satisfaction and positive experiences.
- Maintained merchandise displays and ensured products were well stocked and up to date, supporting smooth store operations.
- Led team members to achieve sales goals and uphold high standards of service and professionalism.
Cashier
Circle K
Richland
01.2016 - 01.2018
- Processed customer transactions efficiently at a busy convenience store.
- Handled cash, credit, and gift card payments accurately.
- Provided excellent customer service by addressing inquiries and concerns.
Education
Pasco High School
Pasco, WASkills
- Customer service
- Cash handling
- Communication skills
- Retail sales
- Cash register
- Bilingual (spanish)
- Inventory
- POS
- Time management
- Stocking
- Phone etiquette
- Visual merchandising
- Staff training
- Team leadership
- Problem solving
- Attention to detail
- Conflict resolution
- Upselling strategies
Timeline
Lead cashier
Maverik
01.2021 - Current
Cashier
Circle K
01.2016 - 01.2018
Pasco High School