Kenyanna White
Hillside,NJ
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Courtyard By Marriott
10.2018 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collected room deposits, fees, and payments.
After-School Teacher
YMCA
09.2018 - 03.2019
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Used learning stations to incorporate colors, shapes, and textures to help students develop communication skills and build relationships.
Server
Ruby Tuesdays Restaurant
03.2017 - 09.2018
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Served food and beverages promptly with focused attention to customer needs.
Sales Associate
Camille La Vie
07.2015 - 03.2017
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
Some College (No Degree) - Early Childhood Education
High School Diploma -
06.2014
Skills
- Personable Demeanor
- Cash Handling
- Sales Expertise
- Room Assignments
- Guest Satisfaction
- Guest Services
- Time Management
- Problem-Solving Skills
- Nightly Audits
Timeline
Front Desk Agent - Courtyard By Marriott
10.2018 - Current
After-School Teacher - YMCA
09.2018 - 03.2019
Server - Ruby Tuesdays Restaurant
03.2017 - 09.2018
Sales Associate - Camille La Vie
07.2015 - 03.2017
Union County College - Some College (No Degree), Early Childhood Education
Hillside High School - High School Diploma,
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