Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenyatta Franklin

Indianapolis,IN

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Parent Liaison
Indianapolis, IN
01.2022 - 10.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Substitute Teacher

Broad Ripple High School
Indianapolis, Indiana
08.2019 - 01.2024
  • Provided instruction and guidance to students in the absence of a regular teacher.
  • Assisted with classroom management issues when needed.
  • Implemented school policies and procedures in the classroom.

Education

High School Diploma -

Broad Ripple Mgnt High School For Prfm Arts
Indianapolis, IN
06-2015

Skills

  • Appointment Scheduling
  • Inbound and Outbound Calling
  • Account updating
  • Information Security
  • Report Generation
  • Data Collection

Timeline

Customer Service Representative

Parent Liaison
01.2022 - 10.2024

Substitute Teacher

Broad Ripple High School
08.2019 - 01.2024

High School Diploma -

Broad Ripple Mgnt High School For Prfm Arts

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Kenyatta Franklin