Kenyatta Hawkins
Birmingham,Alabama
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
3
3
years of professional experience
Work History
Store Manager
Metro By T-Mobile
03.2023 - Current
- Mentor new hires during their onboarding process, ensuring they are well-equipped to excel in their roles from day one.
- Maximize sales by creating innovative visual merchandising displays and store layouts.
- Develop a successful employee retention plan, reducing staff turnover rates significantly.
- Manage inventory control, cash control, and store opening and closing procedures.
Sales Representative
ATT
08.2022 - 03.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Educated customers on company systems, form completion, and access to services.
CNA
Shelby Ridge Rehab Select
01.2022 - 08.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Quality Control Inspector
MS Companies
10.2020 - 01.2022
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
Education
Associate of Science - Dental Assisting
Lawson State Community College
Birmingham, AL06.2021
Skills
- Retail Inventory Management
- Customer Service Management
- Supply Ordering
- Operations Management
- Multitasking and Organization
- Retail Merchandise Quality Standards
- Outstanding Communication Skills
Timeline
Store Manager
Metro By T-Mobile
03.2023 - Current
Sales Representative
ATT
08.2022 - 03.2023
CNA
Shelby Ridge Rehab Select
01.2022 - 08.2023
Quality Control Inspector
MS Companies
10.2020 - 01.2022
Associate of Science - Dental Assisting
Lawson State Community College