Kenyatta Martin
Summary
Talented Telephone Interviewer successful in conducting surveys to obtain high-quality data. Practiced in fast and accurate data entry allowing the flexibility to quickly answer clients' questions and remain friendly. Focused on following regulations and protocols regarding call-backs and interview etiquette. Skilled with exceptional patience and more than 2 years of working remotely unsupervised. Effective worker with great multitasking and observational skills. Known for proactive problem-solving and resourcefulness. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Phone Interviewer
Professional Research Consultants
Remote
08.2022 - Current
- Conducting quality telephone surveys in a prompt and friendly manner
- Phone Interviewers have a voice in helping PRC's clients achieve excellence.
- Provided quality customer service to earn satisfaction ratings
- Enhanced customer satisfaction by conducting thorough phone interviews and accurately documenting responses.
- Demonstrated adaptability by mastering multiple software programs used for tracking progress on various projects simultaneously.
- Documented records of call information.
- Administered phone interviews to survey participants.
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Achieved accurate data collection through meticulous note-taking during phone interviews while adhering to strict guidelines set forth by clients or researchers.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Maintained high levels of confidentiality, protecting respondent privacy according to company policy and industry regulations.
- Followed call center protocols when notifying participants of call purpose and use of information.
- Enhanced overall team performance through open communication channels, sharing ideas for improvement in weekly meetings.
- Exceeded performance metrics consistently by effectively engaging respondents in conversations while adhering to time constraints.
- Gathered valuable market research data by conducting telephone surveys and questionnaires with diverse demographics.
- Conducted quality assurance checks on recorded interviews, ensuring accuracy and adherence to company standards.
- Completed surveys by rechecking contact information before ending each call.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Provided professional services and support in a dynamic work environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Resolved problems, improved operations and provided exceptional service.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend, and holiday shifts.
Full Stack Developer
Revature
Remote
04.2022 - 08.2022
- Working with clients from Fortune 500 enterprises, government organizations and top systems integrators
- Trained well in becoming a Full Stack Developer for the company's clients
- Worked on mini scale front-end and back-end application development projects over the course of 4 months to increase knowledge on different technologies Technologies like JavaScript, SQL, Maven, React
- Discord, Slack, Zoom, SharePoint and Trello were used during work hours to attend or conduct meetings for daily stand ups in a professional manner to discuss daily goals, blockers, things to work on and what to be excited about in any upcoming project faced alone or in groups
- We used the Jira ticketing system, to send tickets to managers and other HR team members to communicate interview feedback and potential on boarding details.
- Coordinated deployments of new software, feature updates and fixes.
- Conducted data modeling, performance and integration testing.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Corrected, modified and upgraded software to improve performance.
- Used NodeJS, ORM and SQL/No-SQL to develop and manage databases.
- Worked with back-end developers to design APIs.
- Estimated work hours and tracked progress using Scrum methodology.
Front Desk Receptionist
Sullivan University
Louisville, KY
09.2021 - 04.2022
- Answer phone calls, greet guests and students, staff, faculty at the main lobby, inform the team of any emails, faxes, or information on students
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Scheduled office meetings and client appointments for staff teams.
- Collected payments, processed transactions and updated relevant records.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Organized, maintained and updated information in computer databases.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
- Developed strong working relationships with team members, fostering a positive work environment.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
- Demonstrated leadership skills in managing projects from concept to completion.
- Provided professional services and support in a dynamic work environment.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to learn quickly and adapt to new situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Senior Living Receptionist
StoryPoint Middletown
Middletown, KY
11.2020 - 02.2022
- Answer phone calls, greet guests and residents at the community, inform the team of any emails, faxes, or information on residents
- Communication well with residents, guests and staff of emergencies or last minute notices.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained clean reception area to promote positive, professional environment for clients.
- Supported business development efforts by actively promoting company services during client interactions at the reception area.
- Implemented a new system for managing visitor passes that improved security measures within the office premises.
- Identified visitors' needs to offer solutions and information.
- Demonstrated adaptability in accommodating last-minute changes or emergencies in appointment scheduling without compromising overall efficiency.
- Enhanced customer satisfaction by providing timely and accurate information in response to inquiries.
- Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
- Screened visitors and issued badges to maintain safety and security.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Increased efficiency through proficient use of office software, including word processing and spreadsheet applications.
- Resolved customer problems and complaints.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Interacted with customers by phone, email, or in-person to provide information.
- Trained new team members on company procedures, customer service and issue resolution.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Computer Tutor
Sullivan University
02.2019 - 03.2020
- Help, guide, and instruct students who have a need for assistance in computer related work at the University
- I provide learning techniques and offer sessions
- (Study Skills)
- Motivated students with accurate feedback and positive reinforcement.
- Developed methods to motivate and engage students in learning.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
- Assisted students in developing study skills and strategies.
- Provided professional services and support in a dynamic work environment.
- Worked well in a team setting, providing support and guidance.
- Cultivated interpersonal skills by building positive relationships with others.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
Warehouse Associate
Radial, INC.
Shepherdsville, KY
06.2018 - 01.2019
- My duties were packing and shipping commerce items
- Inventory control, Returns, Consolidation
- Assembled pallets and crates for secure transportation of materials.
- Maintained clean, orderly work environment free of hazards.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Helped train new employees in safe practices and warehouse procedures.
- Operated equipment while observing standard safety procedures.
- Performed general housekeeping and cleaning tasks.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Provided excellent internal customer service by working closely with other departments to address and resolve any issues related to warehouse operations.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Worked safely around moving machinery.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Assisted with reorganizing storage areas during peak seasons to accommodate changes in demand patterns or product offerings efficiently.
- Moved furniture and boxes using utility dolly and truck ramp.
- Worked flexible hours across night, weekend, and holiday shifts.
- Provided professional services and support in a dynamic work environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Plasma Processor
CSL Plasma
Louisville, KY
02.2018 - 06.2018
- Process plasma bottles and safely secure the bottles and store them in the freezer
- Must wear protective gear: lab coat, goggles, and gloves.
- Set up, maintained and verified sterility of lab equipment and tools.
- Ensured compliance with regulatory requirements through meticulous record-keeping for each stage of the plasma processing cycle.
- Contributed to a positive work environment through open communication, teamwork, and adherence to company policies and procedures.
- Participated in quality control measures that resulted in consistent adherence to specifications outlined for finished plasma products.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Reduced waste in plasma processing by optimizing resource usage and implementing best practices for plasma collection.
- Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
- Operated wide range of laboratory equipment and instruments to complete analysis.
- Elevated employee performance through comprehensive training initiatives focused on proper techniques for handling donor materials safely and efficiently.
- Improved workplace safety by conducting regular inspections, addressing potential hazards promptly, and providing ongoing training to staff members.
- Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
- Collaborated with colleagues to troubleshoot equipment issues quickly, minimizing downtime in the processing area.
- Documented and verified patient information using laboratory information system.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
- Passionate about learning and committed to continual improvement.
Refurbish Technician
Gazelle
Louisville, KY
04.2016 - 09.2016
- Receives, inspects, processes (RIP) phones and or tablets
- Replaced cracked or damaged iPhone screens, batteries, camera etc.
- Records inspection and sends reports to the team lead
- Must wear safety goggles, gloves.
- Achieved increased customer trust by delivering consistent quality repairs that met or exceeded expectations.
- Provided training and guidance to new technicians, improving team proficiency in repairing devices.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Performed preventive maintenance and repairs on various types of equipment.
- Replaced worn or broken parts on machines and equipment.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Reported issues to property manager so effective resolutions could be put into place.
- Reduced device failure rates through thorough diagnostic testing and root cause analysis.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Developed strong communication and organizational skills through working on group projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Organized and detail-oriented with a strong work ethic.
Quality Inspector
MS Companies
Louisville, KY
09.2015 - 03.2016
- Inspect, test, and measure materials and products for clients
- Worked on automobiles and recorded inspections
- Send reports to team leads and always wear gloves, goggles, and vest always.
- Participated in cross-functional teams to develop process improvements, leading to increased product quality and efficiency.
- Operated and maintained testing equipment.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Utilized gauges, tools and equipment to complete in-depth assessments.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Weighed products prior to shipment to confirm accuracy.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Examined products for imperfections and defects.
- Followed safety protocols while handling hazardous materials.
- Evaluated supplier performance by conducting audits and analyzing data, resulting in better vendor selection decisions.
- Assisted in developing inspection and testing protocols.
- Identified trends in defects, leading to targeted interventions and improvements in production processes.
- Repaired faults, reassembled products, and completed additional tests.
- Communicated with production team members about quality issues.
- Identified and documented quality discrepancies for management to develop resolutions.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Followed standard operating procedures for inspections and tests.
- Recorded inspection and test results on data sheets.
- Inspected incoming and outgoing materials for accuracy and quality.
- Performed visual inspections and non-destructive tests where appropriate.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
Education
Bachelor of Computer Science in Cybersecurity - Cybersecurity
Sullivan University
Louisville, KY06.2021
Associates of Computer Science in Cybersecurity - Cybersecurity
Sullivan University
Louisville, KY07.2019
Diploma -
Butler Traditional High School
Louisville, KY06.2010
Skills
Cisco
Client interaction
Computer tutor
Creative Thinking
Cross-cultural sensitivity
Customer service
Cybersecurity
Data Entry
Data Recording
Data Verification
Detail Oriented
Diagnostic interviewing
Discord
Empathy Display
Follow-up skills
Friendly, Positive Attitude
Help desk support
HTML/CSS
Inbound and outbound calls
IT auditing
Java
Javascript
Jira Ticketing System
Leader
Linux
Microsoft office
Motivational Skills
Multitasking Abilities
Organization and Time Management
Phone and Email Etiquette
Phone Interviewer
Problem solving
Programming
Quality inspection
Questioning techniques
React
Refurbish repair
Regulatory Compliance
Relationship Building
Remote Office Availability
Script Reading
Slack
Software Development
SQL
Survey Question Interpretation
Surveyor
Team Collaboration
Technical support
Time Management
Trello
Verbal Communication
Virtual machines
Virtual/Remote environment
Visual Studio
Vulnerability testing
Windows
Languages
English
Timeline
Phone Interviewer
Professional Research Consultants
08.2022 - Current
Full Stack Developer
Revature
04.2022 - 08.2022
Front Desk Receptionist
Sullivan University
09.2021 - 04.2022
Senior Living Receptionist
StoryPoint Middletown
11.2020 - 02.2022
Computer Tutor
Sullivan University
02.2019 - 03.2020
Warehouse Associate
Radial, INC.
06.2018 - 01.2019
Plasma Processor
CSL Plasma
02.2018 - 06.2018
Refurbish Technician
Gazelle
04.2016 - 09.2016
Quality Inspector
MS Companies
09.2015 - 03.2016
Bachelor of Computer Science in Cybersecurity - Cybersecurity
Sullivan University
Associates of Computer Science in Cybersecurity - Cybersecurity
Sullivan University
Diploma -
Butler Traditional High School