Kenyetta Doss
Starkville,MS
Summary
Reliable Cashier Trainer with [Number] years of hands-on experience performing opening and closing functions, monitoring cashiers and maintaining checkout and display areas. Proficient in POS system operations paired with in-depth knowledge of retail shrink awareness and loss-prevention initiatives. Punctual and hardworking individual skillful in directing and prioritizing all store front-end activities in fast-paced, high-volume retail environment. Flexible Cashier Trainer offering [Number]-year background training cashiers to meet store standards and goals. Well-versed in handling currency and credit transactions, supervising cashiers and monitoring till cash levels. Dedicated to training all new hires in customer service procedures, POS system operations and proper bagging techniques.
Overview
18
18
years of professional experience
Work History
Cashier Trainer
Sprint Mart
08.2022 - Current
- Enhanced cashier efficiency by developing and implementing comprehensive training programs.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Increased overall customer satisfaction with efficient and friendly checkout experiences through continuous monitoring and feedback sessions for cashiers.
- Streamlined cashier onboarding process, resulting in reduced training time and faster integration into the team.
- Collaborated with management to identify areas for improvement, leading to better-targeted training efforts.
- Promoted a positive work environment by addressing cashier concerns and providing solutions to workplace challenges.
- Evaluated employee performance, offering constructive feedback and recognizing top performers through regular assessments.
Manger
Dollar General Store
04.2022 - 08.2022
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
Team Member
Walmart
07.2019 - 03.2020
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- stocking all areas
- cashier
- lawn and garden
- electronic area
- maintain breaks
Manger
Taco Bell Restaurant
09.2006 - 07.2019
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- supervise shift
- money handing
Customer Service Representative
Kroger
09.2006 - 05.2013
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Starkville High School
Starkville, MS05.2007
Skills
- Upselling strategies
- Loyalty Program Promotion
- Queue management
- Cash handling expertise
- POS System proficiency
- Stress Tolerance
- Employee Motivation
- Refund Processing
Timeline
Cashier Trainer
Sprint Mart
08.2022 - Current
Manger
Dollar General Store
04.2022 - 08.2022
Team Member
Walmart
07.2019 - 03.2020
Manger
Taco Bell Restaurant
09.2006 - 07.2019
Customer Service Representative
Kroger
09.2006 - 05.2013
High School Diploma -
Starkville High School
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