Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenyetta Evans

Katy

Summary

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Overview

10
10
years of professional experience
2002
2002
years of post-secondary education

Work History

Front Desk Agent

Hotel Management Of New Orleans
New Orleans
08.2024 - 02.2026
  • Greeted guests warmly and provided check-in assistance at the front desk.
  • Managed room reservations using hotel management software efficiently.
  • Responded to guest inquiries and resolved concerns promptly and professionally.

Customer Service Representative

General Dynamics Information Technology Inc
Panama City
04.2016 - 06.2022
  • Assisted customers with health insurance policies Provided prompt assistance to customers via phone and email communications.
  • Resolved customer inquiries by utilizing company knowledge base and resources.
  • Documented customer interactions in the case management system for reference.
  • Performed other duties as assigned by supervisor or manager.
  • Provided assistance to customers with inquiries, requests and complaints.

Education

G.W.Carver High School
New Orleans, LA

Skills

  • Hotel management software
  • Reservation management
  • Guest relations
  • Front desk operations

Timeline

Front Desk Agent

Hotel Management Of New Orleans
08.2024 - 02.2026

Customer Service Representative

General Dynamics Information Technology Inc
04.2016 - 06.2022

G.W.Carver High School
Kenyetta Evans