Kenyetta McDonald
Land O' Lakes,FL
Summary
Organized and detail-oriented Associate Banker with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.
Overview
6
6
years of professional experience
Work History
Associate Banker
JP Morgan Chase
Odessa , FL
09.2022 - Current
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Balanced teller drawers regularly throughout the day according to established procedures.
Onscreen Teller
GTE Federal Credit Union
Tampa , FL
09.2019 - 02.2021
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Provided exceptional customer service while accurately processing routine transactions.
- Answered customer inquiries regarding bank products and services.
Teller
Tampa Bay Federal
Tampa , FL
03.2018 - 09.2019
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Answered customer inquiries regarding bank products and services.
- Identified opportunities to refer customers to other areas of the bank for additional services.
Education
Associate of Arts - Psychology
Hillsborough Community College
Tampa, FL05-2022
Associate of Science - Criminology
Hillisborough Community College
Tampa 05-2018
Bachelor of Arts - Psychology
Florida International University
Miami, FLSkills
- Customer Service
- Account Servicing
- Dual Control Vaults
- Cash Handling
Timeline
Associate Banker
JP Morgan Chase
09.2022 - Current
Onscreen Teller
GTE Federal Credit Union
09.2019 - 02.2021
Teller
Tampa Bay Federal
03.2018 - 09.2019
Associate of Arts - Psychology
Hillsborough Community College
Associate of Science - Criminology
Hillisborough Community College
Bachelor of Arts - Psychology
Florida International University