Kenzi Kluge
Madison
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Outside Sales Representative
Graybar
02.2025 - Current
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
Lead Engagement Specialist
Legends
04.2024 - 08.2024
- Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
Student Engagement Specialist
Legends
06.2023 - 04.2024
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Bachelor of Science - Consumer Behavior And Marketplace Studies
University of Wisconsin, Madison
Madison, WI08-2024
Skills
- Team leadership
- Relationship cultivation
- Opportunity identification
- Sales presentations
Certification
Google Analytics Certified
Timeline
Outside Sales Representative
Graybar
02.2025 - Current
Lead Engagement Specialist
Legends
04.2024 - 08.2024
Student Engagement Specialist
Legends
06.2023 - 04.2024
Bachelor of Science - Consumer Behavior And Marketplace Studies
University of Wisconsin, Madison
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