Mackenzie Dennis
River Grove
Summary
I have worked both in an office-like atmosphere as well as in restaurants, to obtain the skills and abilities to effectively communicate and work with others. As well as create a comfortable and safe work space for both employees and costumers.
Overview
6
6
years of professional experience
Work History
Hostess
STK
Oak Brook
11.2025 - Current
- Managed reservations efficiently to optimize seating arrangements.
- Coordinated with servers to ensure timely service and guest satisfaction.
- Maintained cleanliness and organization of the host stand and dining area.
- Communicated special requests to kitchen and wait staff promptly.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Server
Firewater Saloon
Chicago
05.2025 - Current
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies.
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies.
- Struck up a friendly conversation with guests in order to establish rapport and encourage repeat business.
- Replenished food and other supplies, including paper products and canned goods to keep the pantry well-stocked during busy periods.
- Relayed orders to the bar and kitchen by accurately recording guest choices and entering them into the register.
- Assisted customers in placing orders, explained menu items, and suggested food allergy-friendly options.
Busser/Host/Take-Out/Food-Runner
Lazy Dog Restaurant & Bar
Northbrook
11.2024 - 05.2025
- Collected trash, wiped up spills, and removed trays to keep the customer areas fresh and clean.
- Greeted customers and helped them with any questions they had.
- Oversaw customer deliveries and assisted with order fulfillment to ensure customer satisfaction.
- Assisted wait staff with food delivery and guest requests on a timely basis.
- Answered calls to help customers with their questions and concerns.
- Ensured exceptional guest experiences through attentive service.
- Went through the dining room supplies, including linens and wrapped silverware, and replenished any that were running low.
- Kept a close eye on customers so that I could quickly spot guests who were leaving and clear tables for future customers.
- Kept enough condiments on hand and well-stocked drink stations to keep service flowing smoothly.
- Provided attentive service and assessed guest needs ahead of time.
- Helped customers with take-out orders.
Host
Cattlemens
Rohnert Park
05.2023 - 11.2023
- Checked the seating area and the restrooms to make sure they were clean every 10 minutes.
- Used the computer to verify restaurant receipts and complete end-of-day paperwork in a timely and accurate manner.
- Collect guest information and accurately quote wait times to guests when tables are not immediately available.
- Collaborated with front-of-house staff to reposition tables and rearrange seating to accommodate groups with special needs.
- Informed servers of newly seated parties for quick service.
- Worked with the kitchen to keep customers informed about wait times and to answer questions about the food.
- Kept an eye on the dining room staff in order to assess server loads and calculate accurate wait times.
Receptionist
Atlas Heating & Air Conditioning
Santa Rosa
05.2020 - 01.2021
- Scheduled and confirmed HVAC appointments and meetings.
- Interacted with organizational staff, executives, clients, vendors, and visitors on a daily basis.
- Assist all departments with data.
- Have direct contact with the customer service and sales teams.
- Answered a multi-line, high-volume phone and directed callers to the appropriate company personnel.
- Was in charge of sorting and distributing mail.
Education
Criminal Justice -
Triton College
River Grove, ILSome college - Criminology/Sociology
Dominican University
River Forest, ILHigh School -
Windsor High School
Windsor, CASkills
- Customer service
- Communication skills
- Performance improvement
- Stocking and replenishing
- Cash handling expert
- Hospitality service expertise
- Team standards
- Point of sale knowledge
Timeline
Hostess
STK
11.2025 - Current
Server
Firewater Saloon
05.2025 - Current
Busser/Host/Take-Out/Food-Runner
Lazy Dog Restaurant & Bar
11.2024 - 05.2025
Host
Cattlemens
05.2023 - 11.2023
Receptionist
Atlas Heating & Air Conditioning
05.2020 - 01.2021
Criminal Justice -
Triton College
Some college - Criminology/Sociology
Dominican University
High School -
Windsor High School