Mackenzie Kaufmann
Flushing,MI
Summary
As a proactive Manager at Metro Relaxation, I enhanced customer satisfaction and team performance through effective problem resolution and strategic planning. Skilled in operations management and fostering positive team dynamics, I successfully cross-trained staff and nurtured key customer and supplier relationships, demonstrating exceptional time management and communication abilities.
Overview
8
8
years of professional experience
Work History
Manager
Metro Relaxation
Waterford, MI
04.2016 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Associate of Arts - Special Education
Charles Stewart Mott Community College
Flint, MI09.2026
Nail Technology -
Charles Stewart Mott Community College
Flint, MI11.2018
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Strategic Planning
- Operations Management
- Marketing
Timeline
Manager
Metro Relaxation
04.2016 - Current
Associate of Arts - Special Education
Charles Stewart Mott Community College
Nail Technology -
Charles Stewart Mott Community College