Mackenzie Wade
Parkville,MD
Summary
Accomplished Training Store Manager with a proven track record at Palm Beach Tan, enhancing employee satisfaction and retention through effective training and leadership. Skilled in customer service management and sales strategies, I have significantly boosted revenue by implementing targeted business improvements. Expert in coaching and team collaboration, I excel in driving performance and achieving results.
Overview
6
6
years of professional experience
Work History
Training Store Manager
Palm Beach Tan
01.2023 - Current
- Developed a positive work environment through effective communication and team-building activities, resulting in increased employee satisfaction.
- Improved employee retention by implementing comprehensive training programs and robust performance management systems. Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
- Managed inventory effectively, ensuring optimal stock levels and minimizing losses due to shrinkage or obsolescence.
- Promoted from Assistant Store Manager to Training Store Manager due to demonstrated leadership skills, dedication to continuous improvement, and outstanding job performance.
- Enhanced customer experience by delivering exceptional service levels, addressing concerns promptly, and resolving issues effectively.
- Developed detailed action plans based on analyses of profit/loss reports that led to significant cost savings over time.
- Conducted tours throughout each of the various locations, for every customer.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Senior Sales Associate
American Eagle Outfitters, Inc
11.2020 - 01.2023
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
- Boosted sales revenue by developing and maintaining strong relationships with clients.
- Developed sales plans to increase market share, customer base and revenue.
- Trained junior sales associates on best practices in selling techniques, product knowledge, and relationship building.
Shift Supervisor
Glato D'Italia
07.2018 - 08.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Memorized and served hundreds of customers orders and served each customer properly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
Education
Bachelor of Business Administration - Business Administration And Management
Towson University
Towson, MD05.2025
Skills
- Shelf Stocking
- Sales Training
- Coaching abilities
- Customer Service
- Team Leadership
- Teamwork and Collaboration
- Customer Relations
- Customer Service Management
- Goal Setting
- Scheduling
- Business Leadership
- Sales Strategies
- Sales Promotion
- Proficient in Yardi
- Customer Engagement
- Store operations
- Cashiering
Timeline
Training Store Manager
Palm Beach Tan
01.2023 - Current
Senior Sales Associate
American Eagle Outfitters, Inc
11.2020 - 01.2023
Shift Supervisor
Glato D'Italia
07.2018 - 08.2020
Bachelor of Business Administration - Business Administration And Management
Towson University
Similar Profiles
Isabella DahmIsabella Dahm
Beauty Consultant Sales Representative at Palm Beach TanBeauty Consultant Sales Representative at Palm Beach Tan
Breana StoreyBreana Storey
Customer Service Representative at Palm Beach TanCustomer Service Representative at Palm Beach Tan
Taylor BarbeeTaylor Barbee
Sales Associate at Palm Beach TanSales Associate at Palm Beach Tan